A Study on the Work Stress of Dental Technicians

치과기공사의 업무스트레스에 관한 연구

This study was designed to grasp the degree of job stress affecting dental technicians and the degree of the symptoms of their job stress. With this in mind, the researcher selected a total of 170 dental technicians living in Seoul and Incheon, conducting a research in a period ranging from August 1,2001, to August 20, 2001. The researcher made use of a structured questionnaire whose reliability and feasibility are proved. The questionnaire is composed of a total of 55 questions: thirteen questions related to the subjects' general characteristics; 28 questions connected to the measurement of job stress and fourteen questions linked with the measurement of job-stress symptoms. The researcher analyzed the findings with the aid of SPSS(Statistical Package for Social Sciences). The research came to draw the following conclusions on the basis of frequency, percentage, T-test, and F-test, multiple regression. I. The analysis into the job stress of the subjects indicates that there is a significant difference in difficult questions among their work places, working hours, academic background, job satisfaction and jobs(P<.05). The job stress stands at 3.48 on the average, and the area of conflict among too much work and job performance turns out to be highly perceived. 2. The analysis into the degree of the symptoms of the job stress of the subjects shows that there is a significant difference in work place, working hours, job satisfaction and the continual maintenance of job(P<.05). The symptoms of job stress accounts for 2.65 on the average. Physical symptoms turn out to be highly perceived; The response 'My arms and legs are killing me' proves to stand for 3.03. 3. The correlation between job stress and the symptoms of job stress turns out to be significant(r=0.519, P<0.001), and there is a significant correlation between the average points of each job-stress area and the average points of the symptoms of job stress. All in all, it is necessary that dental technicians themselves should make positive efforts to control and relieve stress and that more efficient programs should be implemented with a view to dealing with stress.