IE interfaces (산업공학)

Korean Institute of Industrial Engineers (대한산업공학회)
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A Study on the Design of CTI/VoIP Based Internet Call Systems

CTI/VoIP 기반 인터넷 콜시스템의 설계에 관한 연구

  • 이강석 ((주)나인플러스정보기술) ;
  • 염창선 (부경대학교 경영학부) ;
  • 황기현 (한국통신 사업지원단 정책협력팀)
  • Received : 20020500
  • Accepted : 20020900
  • Published : 2002.12.31
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Abstract

The internet call systems using CTI(Computer Telephony Integration) functions are designed with system configuration, DFD(Data Flow Diagram) and ERD(Entity Relationship Diagram) in this paper. The internet call systems are constructed to cooperate with conventional CTI call center. The internet phone calls occurred from the web browser of customer can be connected throughout VoIP gateway and PBX to many counselors. The internet call systems can provide various services; customer information service, escorted browsing service, text chatting service, text sharing service, conference service, and statistical analysis service.

Keywords

References

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