Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
권호 표지

An Empirical Research for the Software Process Capability and Organizational Performance in Korea

SW프로세스능력에 관한 현황과 기업성과에 관한 연구

  • Published : 2002.03.01
Download PDF
⟨ Previous Next ⟩

Abstract

Recently, increasing attention has been paid to building the software quality and software productivity due to ongoing software crisis. To overcome such problem, one of the many alternatives is to use the capability maturity model (CMM) suggested by the Software Engineering Institute(SEI), focusing on the improvement of software progress. This research is proposed the theoretical framework for CMM based on the previous studies, and review the status of software process on the software development organization. We then examine the impact of the software process capability on the organizational performance including financial measures and non-financial measures. Hypotheses on software process capability were tested 144 organizational units. The 62.5% of foreign companies are distribute to the second and third level, the Korean firms in this study are indicated the first level. Result indicate that maturity of software process may be served the key predictor of organizational performance, in particular the positive relationship between the software process and non-financial performance index such as customer service, IT Infrastructure, marketing, supplier and purchaser, production and operation.

Keywords

References

  1. 박주석, 김인현(1997), '97세계수준 정보기술 벤치마크 전체 결과 보고서 '
  2. 이상엽(2000), '소프트웨어 프로세스 성숙도가 프로젝트 성과에 미치는 영향에 관한 연구,' 한국외국어대학교 박사학위 논문
  3. 정학종, 김도균, 박남직(1999), 'CMM 과 프로세스 개선 사례,' 정보과학회지, 제17권, 제1호
  4. 한국공업표준협회(2000), ISO 9000: 2000 품질경영시스템-기본사항 및 용어
  5. Basili V. R., Weiss, D. A.(1984), 'A Methodology for Collecting Valid Software Engineering Data,'IEEE Transaction on Software Engineering
  6. Blackburn, J. D., Scudder, G., Wassenhove, L. N.(1996), 'Improving speed and Productivity of Software Development,' Working paper, INSEAD, Fontainebleau, France
  7. Clark, B. K.(1997), 'The Effects of Software Process Maturity on Software Development Effort,'University of South California, Ph.D paper
  8. Deephouse, C., Mukhopadhyay, T., Goldenson, D. R., Kellner, M. I.(1996), 'Software Process and Project Performance,' Journal of Management Information Systems, Vol. 12, No. 3
  9. Diaz, M., and Sligo, J.(1997), 'How Software Process Improvement Helped Motorola,' IEEE Software (14:5)
  10. Dion, R.(1993), 'Process Improve- ment and the corporate balance sheet,' IEEE Software (10:1)
  11. Fagen M. E.(1976), 'Design and Code Inspections and Process Control in the Development of Programs,' IBM-TR-OO, 73, June
  12. Haley, T. J.(1996), 'Raytheon's Experience in Software Process Improvement,' IEEE Software (13:2)
  13. Harter, D. E., Krishnan, M. S., Slaughter, S. A.(2000), 'Effects of Process Maturity on Quality, Cycle Time and Efforts in Software Product Development,'Management Science, Vol. 46, No. 4
  14. Herbsleb, J., Carleton, A., Rozmm, J., Siegel, J., Zubrow, D.(1994), 'Benefit of CMM-Based Software Process Improvement : Initial Results,' CMU/SEI-94-TR-013, Software Engineering Institute, Carnegie Mellon University, Pittsburgh, PA
  15. Herbsleb, J., Zubrow, D., Golden- son, D., Hayes, W., Paulk, M.(1997), 'Software Quality and the Capability Maturity Model,'Communication of the ACM (40:6)
  16. Humphrey W. S.(1990), Managing the Software Process, Addison Wesley Publishing Co., MA
  17. Humphrey, W., Synder, T. R. and Willis R. R. (1991), 'Software Process Improvement at Hughes Aircraft,' IEEE Software, Vol. 8, No. 4 https://doi.org/10.1109/52.300031
  18. Hollenbach, C., Young, R., Pflugrad, A., Smith, D.(1997), 'Combining Quality and Software Process Improvement,' Communication of the ACM (40:6)
  19. Hunter, R.(1999) 'IEEE Software Engineering Project Management: Core of Knowledge,' University of Strathclyde, Glasgow White Paper
  20. IEEE-STD-610 ANSI/IEEE Std. (1991), IEEE Standard Glossary of Software Engineering Terminology, February
  21. ISO 15504-1(1991), Information Technology - Software Process Assessment, ISO/IEC JTC/SC7
  22. Ittner, C. D., Larcker, D. F.(1997), 'The Performance Effects of Process Management Techniques'Management Science, Vo1.43, No.4
  23. Krasner, H.(1994), 'The Payoff for Software Process Improvement (SPI): What it is and How to get it,' Software Process Newsletter, IEEE Computer Society, No. 1
  24. Krishnan, M. S., Kriebel, C. H., Kekre, S., Mukhopadhyay, T. (2000), 'An Empirical Analysis of Productivity and Quality in Software Products', Management Science, Vol. 46, No. 6
  25. Lawlis, P. K., Flowe, R. M., Thordahl, J. B.(1996), 'A Correlational Study of the CMM and Software Development Performance,' Software Process Newsletter, IEEE Computer Society, No. 7
  26. Paulk, M.C., Curtis, B., Chrissis, M. B. and Weber, C. V.(1993) 'Capability Maturity Model Version 1.1' IEEE Software (10:7)
  27. Paulk, M. C., Weber, C. V. Curtis, B., Chrissis, M. B.(2000), The Capability Maturity Model: Guidelines for Improving the Software Process, Addison- Wesley
  28. Pfleeger, S. L., Kitchenham, B., N.(1995), 'Towards a Fenton, Framework for SoftwareMeasurement Validation,' IEEE Transaction. on Software Engineering(21:12)
  29. Pressman, R. S.(1997), Software Engineering: A Practioner's Approach, 4th ed., McGraw-Hill
  30. Ravichandran, T. and Rai, A.(2000), 'Quality Management in Development: An Organizational Addison-Wesley. System Perspective, MIS Quarterly, Vol. 24, No. 3Systems
  31. Sarma, R. N. and Gary, W. K.(1998), 'The Effects of Customizability on Perceived Process and Competitive Performance of Software Firms,' MIS QuarterIy, June
  32. Tallon, P. P., Kraemer, K. L. and Gurbaxani, V.(2000), 'Executives' Perceptions of the Business Value of Information Technology : A Process- Oriented Approach,' JournaI of Management Information Systems, Vol.16, No.4
  33. http://www.2e.co.kr
  34. http://www.sei.cmu.edu/sema/