A Comparative Analysis on the Service Quality of Major Container Ports in Asia

아시아 주요 항만들의 서비스 경쟁력 비교

This study aims to evaluate and compare the service quality level of major container ports in Asia. Seven factors are used to evaluate the port service qualities; informational assistance, location, processing speed, facilities, port operation, costs, and user convenience. Ten ports are selected as a sample; Singapore, Kobe, Osaka, Kaohsiung, Hong Kong, Shanghai, Tianjin, Busan, Kwangyang and Inchon. ANOVA and Duncan's multiple range test are used to analyze the survey data. The empirical results shows that, in general, Korean ports provides poorer service qualities than Singapore, Hong Kong, Kobe, and Osaka. Furthermore, the service quality levels of Korean ports are similar to or no better than Chinese ports.