구매-공급사 간 협력관계에서 사용되는 상호작용(도구 및 관례)과 상호작용의 성취결과

Tools, Joint Practices, and Performance Outcomes of Customer-Supplier Partnerships

The purpose of the study is to identify specific tools and joint practices used in customer-supplier partnerships and to investigate performance outcomes resulting from using the identified tools and joint practices. To achieve the purpose, related literatures in the area of marketing, purchasing, and management systems engineering are reviewed. Successful and world-class supply and/or supplier management cases are examined in-depth as well. Before addressing the purpose of this study, quality experts' assertions on and historical perspective of Supply Chain Management(SCM) and general issues on customer-supplier partnerships are also mentioned.