International Journal of Quality Innovation
- Volume 2 Issue 1
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- Pages.10-19
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- 2001
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- 1598-2688(pISSN)
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- 2363-7021(eISSN)
Total Quality Management in Taiwan's Telecommunication Industry
- Su, Chao-Ton (Department of Industrial Engineering and Management, National Chiao Tung University) ;
- Hsu, Chih-Ming (Department of Business Administration, Minghsill Institute of Technology) ;
- Hung, Shih-Yuan (Nanya Technology Corp.)
- Published : 2001.04.30
Abstract
Following the trend of global telecommunication liberalization, the telecommunication industry in Taiwan will be a star industry and grow up quickly in the future. This study uses questionnaires to survey the implementation issues of total quality management in Taiwan's telecommunication industry. Most of the thirty-nine telecommunication companies surveyed herein are medium-sized with fairly weak quality performance. Advanced quality management training programs (such as experimental design) are seldom implemented and decision-makers do not pay much attention to training programs related to TQM.