품질시스템에 의한 품질리더십과 기업성과 간의 인과관계모형: 중국 동북제조기업 중심으로

The Causal Model of Quality Leadership and Business Performance by Quality System for Manufacturing Companies of the North-east China

The purpose of this study is to analyse the effectiveness of Quality Leadership on the Business Performance through Quality System for Manufacturing Companies in the North-east China, and research into the model of Quality Leadership is related with the Business Performance. A new questionnaire of QM based on Conti's Quality System thesis, was developed and tested. A statistical analysis of data was collected from Manufacturing Firms in the North-east China. As a result, Quality Leadership is the important drivers of Total Quality Management, and is related with the Quality System. Then, the Quality System is directly related with process, and process is also related with the Product Quality and the Business Performance. Of course, the Product Quality is directly related with the Business Performance in the end.