Consumer Problems in the Information Society -Focus on Internet Commerce-

정보화사회에서의 소비자 문제에 관한 연구 -인터넷 상거래를 중심으로-

The purpose of this study is to examine specific consumer problems in internet commerce and analyze them in the age of information. The way of sorting consumer problems in internet commerce from this study. For this empirical analysis, the data was collected 319 consumers by internet on-line survey from Feb. 13 to Feb. 20, 2000. The methods for study was frequency, percentage, mean, correlation, multiple regression using SAS PC program. The major findings of this study were as follows: 1. The level of consumer problem experiences in internet commerce was examined. The problems of privacy was the most problem and the problem of price was the second. Then delivery, advertisement, information was next, and the problem of quality, and A/S, change, cancel was the next consumer problem. 2. Among factors influence on experience consumer problem in internet commerce, the amount of usable money, information search were significant.