초록
본 연구에서는 웹 마이닝을 이용하여 기업과 소비자간 전자상거래(Business-To-Customer Electronic Commerce)환경에 기초한 가상상점(Cyber market)의 상품 관리자 입장에서 효율적인 상품관리를 가능케 하는 시스템적 접근방법을 통한 상품관리 방법론을 제시하고자 한다. 또한 이 상품 관리 방법론을 실제 웹 상에서 운영되고 있는 가상상점에 직접 적용하여 봄으로써 실증적인 예를 보여주고자 한다.
Until now, we have believed that one of advantages of cyber market is that it can virtually display and sell goods because it does not necessary maintain expensive physical shops and inventories. But, in a highly competitive environment, business model that does away with goods in stock must be modified. As we know in the case of AMAZON, leading companies already consider merchandise management as a critical success factor in their business model. That is, a solution to compete against one's competitors in a highly competitive environment is merchandise management as in the traditional retail market. Cyber market has not only past sales data but also web log data before sales data that contains information of path that customer search and purchase on cyber market as compared with traditional retail market. So if we can correctly analyze the characteristics of before sales patterns using web log data, we can better prepare for the potential customers and effectively manage inventories and merchandises. We introduce a systematic analysis method to extract useful data for merchandise management - demand forecasting, evaluating & selecting - using web mining that is the application of data mining techniques to the World Wide Web. We use various techniques of web mining such as clustering, mining association rules, mining sequential patterns.
