An Empirical Study on the Development of Quality Management System Model and Customer Satisfaction -Primarily on the K Society of Ship Inspection-

품질경영시스템의 모형 개발과 고객만족에 관한 실증연구 - K선박검사기관을 중심으로 -

This paper aims to explore effective ways to improve inspection service and develop customer-centered inspection administration, by carrying out a case study on the K Society of Ship Inspection. The methods applied for this research project are as follows, 1) sector-based examination of the existence of the ISO 9001 system; 2) evaluation of the operation of the system; 3) conduction of a survey questionnaire with the participation of all staff and inspections institutes to analyze customer satisfaction of their inspection service, and 4) statistical analysis of the data collected from the survey questionnaire.