References
- Total Quality Management in Libraries : a sourcebook Rosanna M. O'Neil
- Out of Crisis William Edwards Deming
- Out of Crisis William Edwards Deming
- Juran on leadership for quality Joseph M. Juran
- Juran on leadership for quality Joseph M. Juran
- Quality Management for Information and Library Managers Peter Brophy;Kate Coulling
- Total Quality Management J. S. Oakland
- Quality Management for Information and Library Managers Peter Brophy;Kate Coulling
- Quality is free : the art of making quality certatin Philip B. Crosby
- Quality without tears : the art of hassle-free management Philip B. Crosby
- The Baldrige C. W. L. Hart; C. E. Bogam
- The Baldrige C. W. L. Hart; C. E. Bogam
- 대학도서관의 성과 측정 : 서비스 질의 구성요인과 고객만족을 중심으로 백항기
- What is Total Quality Control? : The Japanese Way? Kaoru Ishikawa
- Gemba Kaizen : a commonsence, low-cost approach to management Masaaki Imai
- Gemba Kaizen : a commonsence, low-cost approach to management Masaaki Imai
- Gemba Kaizen : a commonsence, low-cost approach to management Masaaki Imai
- Journal of Library Administration v.18 no.1/2 Introduction : TQM Fundamentals and Overview of Contents Susan Jurow;Susan R. Barnard
- Total Quality Management in Libraries : a Sourcebook Quality Circles and Library Management Daniel Sell;Mary Ellen Motola;Rosanna M. O'Neil
- Total Quality Management in Libraries : a Sourcebook Quality Circles and Library Management Daniel Sell;Mary Ellen Motola;Rosanna M. O'Neil
- 한국문헌정보학회지 v.32 no.3 도서관의 이용자중심 서비스 질 평가와 측정에 관한 이론적 고찰 이상복
- Providing Customers-Oriented Services in Academic Libraries Organizing Libraries for Customers Robert Bluck;Chris Pinder;Maxine Melling
- Journal of Library Administration v.18 no.1/2 Total Quality Management : The Oregon State University Library's Experience Karyle Butcher
- Journal of Library Administration v.18 no.1/2 Organizational Development and TQM : The Harvard College Library's Experience Mary Elizabeth Clack
- Journal of Library Administration v.18 no.1/2 Customer Service : Another Side of TQM Arlene Farber Sirkin
- Quality Management for Information and Library Managers Peter Brophy;Kate Coulling
- Advances in Librarianship v.16 Strategic Quality Management in Libraries Donald E. Riggs
- Journal of Library Administration v.18 no.1/2 Total Quality Management : The Oregon State University Library's Experience Karyle Butcher
- Advances in Librarianship v.16 Strategic Quality Management in Libraries Donald E. Riggs
- Quality Management for Information and Library Managers Peter Brophy;Kate Coulling
- Journal of Library Administration v.18 no.1/2 Quality Reward and Awards : quality has own reward, but an award helps speed the process W. David Penniman
- Implementing BS EN ISO 9000 in Libraries Debbie Ellis;Bob Norton
- Journal of Library Administration v.18 no.1/2 Tools for Measuring and Improving Performance Susan Jurow;Susan B. Barnard
- Journal of Library Administration v.18 no.1/2 Problem Solving Teams in Total Quality Management Constance F. Towler
- Management Review no.January Ten reasons why TQM doesn't work Harai
- Quality Progress no.April What makes it take?, What makes it break? B. Stratton
- Library Trends v.3 Leadership in the Post-Hierarchical Library Richard T. Sweeney
- Providing Customers-Oriented Services in Academic Libraries Organizing Libraries for Customers Robert Bluck;Chris Pinder;Maxine Melling
- Understanding Organizations(4th ed.) C. Handy