초록
The purpose of this research is to develop an estimation model for information systems operating costs. Current cost estimation practices and types of sytem management projects have been reviewed an analyses. Typical operating project types of information systems are determined. They are application system operation, help disk operation, network management and operation, and hardware management. For each type of projects, cost factors ar identified and a structure of cost estimation model is defined. Cost estimation models have been constructed and tested by 24 real operation projects data. Statistical analysis shows derived models are statistically significant. User groups' opinion on these draft cost estimation model has been surveyed and summarized. The results of this research can be used as a cornerstone for future research on operating cost estimation, and for cost estimation guideline of information systems operation projects.