Journal of the Korean Society of Food Culture (한국식생활문화학회지)
- Volume 15 Issue 2
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- Pages.79-94
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- 2000
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- 1225-7060(pISSN)
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- 2288-7148(eISSN)
Evaluation of Customer's Patronage Behaviors and Satisfaction Levels towards Service Quality Dimensions of University Residence Hall Foodservice
대학교 기숙사 급식소의 이용실태 조사 및 운영형태별 서비스 품질 영역에 대한 고객 만족도 평가
- Yang, Il-Sun (Department of Food and Nutrition, College of Human Ecology, Yonsei University) ;
- Weon, Chi-Hyun (Department of Food and Nutrition, College of Human Ecology, Yonsei University) ;
- Kang, Hye-Seung (Department of Food and Nutrition, College of Human Ecology, Yonsei University)
- Published : 2000.05.30
Abstract
The purposes of this study were to : (a) analyze university students' perception and patronage behaviors to the service quality dimensions, and (b) assist university residence hall foodservices in formulating improved managerial strategies. Questionnaires were hand delivered and mailed to 1,210 university students residing in the residence hall and 13 foodservice managers. A total of 1,011 was usable; resulting in 83.6% response rate. The survey was conducted between October, 1998 and May, 1999. Statistical data analysis was completed using the SAS/Win 6.12 for Descriptive Analysis,
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