품질경영학회지 (Journal of Korean Society for Quality Management)
- 제27권1호
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- Pages.223-231
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- 1999
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- 1229-1889(pISSN)
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- 2287-9005(eISSN)
6시그마 경영혁신전략
Six Sigma Business Breakthrough Strategy
초록
The concept of six sigma was introduced at and popularized by Motorola in its quest to reduce defects of manufactured electronics products. When used as a metric, six sigma technically means having no more than 3.4 defects per million opportunities in any process, product, or service. More important than the technical definition is the concept of six sigma as a disciplined, quantitative approach for improvement of defined metrics in manufacturing, service, or financial processes. This approach derives the overall process of selecting the right projects based on their potential to improve performance metrics and selecting and training the right people to get the business results.
키워드