Abstract
The main purpose of queueing theory is to find the optimal solution for maintaining systems such as service facilities. Analyzing the overfolw process provides an important information for the solution in queueing systems with finite capacity. In this thesis we approximate the expected time until the first overflow in M/G/1/K/N queueing systems. Results will be applied to approximate the expected time until the first reduction of source population system. Simulation results show that our approximation is applicable to real situations.