한국경영과학회지 (Journal of the Korean Operations Research and Management Science Society)

  • 제24권3호
  • /
  • Pages.13-26
  • /
  • 1999
  • /
  • 1225-1119(pISSN)
  • /
  • 2733-4759(eISSN)
한국경영과학회 (The Korean Operations Research and Management Science Society)
권호 표지

정보시스템 서비스의 종합적 품질평가모형에 관한 연구

A Study on Total Quality Evaluation Model of Information System Services

  • 이명호 (한국외국어대학교 경영학과) ;
  • 윤재욱 (한국외국어대하교 산업공학과) ;
  • 이경근 (한국외국어대학교 경영학과 박사과정 졸업)
  • 발행 : 1999.09.01
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초록

Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.

키워드

참고문헌

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