A Classification Structure of Information Systems Failures: An Empirical Investigation of IS developers' perception

정보시스템 실패의 구조 규명을 위한 실증연구: 프로그래머를 중심으로

Many cases of information systems (IS) failure have still continued to be reported ever since computer-based information systems were introduced to process business transactions in the early 1950s. Because an enormous amount of budgets is currently invested on information technology in many organizations, failures and problems of information systems may serve as key culprits to serious business problems which will face the organizations. Thus, there have been a number of studies on IS failures which aimed to identify causes and reasons for such failures and reveal their inherent nature, Some studies developed conceptual frameworks to classify categories of diverse IS failure phenomena. However, little research performed an empirical study to investigate the underlying structure of IS failures perceived by IS professionals by measuring their perception. In this regard, the current study collected systems developers perceptual data towards IS failure phenomena to identify what constitute IS failure. The data was analyzed using a multidimensional scaling program and ten categories of problems were identified to constitute the IS failure structure, It was found that most categories were related to problems with users, hardware, and systems quality.