Quality Management and Management Revolution: Homogeneous or Heterogeneous\ulcorner

품질경영과 경영혁신: 이복인가 동복인가\ulcorner

Even though advocates of TQM emphasize the role of TQM more than before, the interest of the public at large have decreased in recent years. In order to explain the perceptual gap between the advocates and general public, three questions were considered: 1) Is TQM a dying fad\ulcorner 2) Does TQM focus on a particular facet of management\ulcorner 3) Does TQM pursue incremental improvement, while reengineering pursue breakthrough innovation\ulcorner It is also discussed how can we extend the horizon of TQM so as to integrate new management theories into the framework of TQM.