- Volume 29
Effectiveness is a major concern in organizations of all sorts. Library researchers have been particularly active recently in trying to define, measure, and promote library effectiveness. The purpose of this study is to place library effectiveness in the context of theoretical and empirical work on organizational effectiveness. Four major approaches to organizational effectiveness can be identified. The goal model defines an effective organizations as one that meets its goals. The system resource model emphasizes the organization's need to acquire resources from its environment. The process model sees organizations as social systems seeking to survive and maintain their equilibrium. The multiple constituencies defines effectiveness as the degree to which the needs and expectations of strategic constituencies are met. These models are not necessarily contradictory but may be seen as emphasizing different aspects of organizational performance or values. This study also reports four findings of the library effectiveness. They are significant as the empirical investigation into the dimensions of the construct of library effectiveness. The result shows that organizational effectiveness of libraries is, indeed, a multidimensional construct, implying that no single measure of effectiveness is sufficient to describe an organization.