참고문헌
- OVUM Computer Telephony Integration David Bradshaw;Madan Sheina;Simon Glassman;Mary Ann O'Loughlin
- Standard ECMA-179 Service for Computer Supported Telecommunications Applications(CSTA) Phase Ⅰ
- Standard ECMA-217 Service for Computer Supported Telecommunications Applications(CSTA) Phase Ⅱ
- Computer Telehony Integration(CIT) Encyclopdia
- Microsoft WindowsTM Version 3.1 Telephony Service Provider Programmer's Guide
- White Paper The Microsoft Windows Telephohy Platform : Using TAP 2.0 and Windows to Create the Next Generation of Computer Telephony Integration