가정과삶의질연구 (Journal of Families and Better Life)

  • 제15권1호
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  • Pages.129-146
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  • 1997
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  • 2765-1932(pISSN)
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  • 2765-2432(eISSN)
가정과삶의질학회 (Korean Home Management Association)
권호 표지

의료서비스에 대한 서비스 부문별 중요도와 만족도에 관한연구

A Study on the Degree of Importance of Medical Service Sector and Consumer Satisfaction of Service Quality

  • 이상협 (동국대학교 가정교육과)
  • 발행 : 1997.03.01
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초록

The purpose of this paper was to discover the importance and degree of satisfaction toward medical service perceived by clients and analize some characteristics and any siginificant difference by deomographic and social variables. In addition the subjects were divided into groups(i. e. satisfied and dissatisfied groups) and tested significant difference between two groups, The results can be summerized as follows: 1,. While the importance of over attributes of medical services percevied by customs was higher the degree of satisfaction was relatively low. 2. According to our analysis the degree of satisfaction toward hospital facilities and staff appeared to have relatively have relatively heavy weights compared to total satisfaction scores. 3. As far customers' quality evaluation about medical service is concerned the importance and degree of satisfaction could not be discriminated by demographic variables except education and income level. 4. The discrepancy of satisfaction s ore between satisfied and dissatisfied group was the highest in hospital facilities compared to other three sectors.

키워드

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