Journal of the Korean Dietetic Association (대한영양사협회학술지)
- Volume 2 Issue 1
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- Pages.81-91
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- 1996
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- 1225-9861(pISSN)
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- 2383-966X(eISSN)
Customer Survey for Foodservice Quality Improvement in Employee Feeding Operations
사업체 급식소 근로자의 급식서비스 질에 대한 만족도 조사
- Gwak, Dong-Gyeong (Department of Food and Nutrition, Yonsei University) ;
- Jang, Mi-Ra (Department of Food and Nutrition, Yonsei University)
- Published : 1996.02.05
Abstract
Customer satisfaction concerning foodservice quality characteristics were evaluated by using importance performance analysis(IPA) techniques in employee feeding operations. The purpose of this study were to survey employees' health condition and their food habits, to examine employees' perception of the importance and performance concerning foodservice quality charactertics and to analyze attributes for quality improvement in employee feeding operations. A questionaire for survey was developed and mailed to 1,700 employees and the response rate was 60.8%. Statistical data analysis was done using the SAS programs for descriptive analysis,
Keywords
- Foodservice quality attributes;
- employee feeding operations;
- customer satisfaction;
- importance performance analysis ( IPA )