Consumer Satisfaction and Complaint with medical Services : -In ulsan city-

의료서비스에 관한 소비자만족과 소비자불만호소 : 울산시를 중심으로

This research paper investigates the overall level of the consumer's satisfaction and complaint with medical services, relationships of them and the relationships of socio-demographic variables to them. Data were collected from 523 clients in Ulsan city. Results show that socio-demographic variables appear to have a little predictive power and consumer satisfaction variables are related to private consumer complaint.