두 종류의 도착형태를 갖는 대기행렬 체계의 분석

Analysis of a Queueing System with Two Types of Arrival Patterns

The aim of this project is to analyze the queueing model with the two types of customers which either can wait unrestrictedly or wait restrictively in the system depending on the condition of service facility unless they may be served immediately. This model consists of the three-dimensional state space and then quasi birth-death process is formulated. The steady-state probabilities and measures of performance of this system are derived by using Matrix Geometric method.