The Development of an IT Evaluation Framework: A Case Study on Firm K

정보기술의 평가모형 개발 : K기업의 사례연구

In the past decade, considerable effort has been devoted unsuccessfully to the development of information technology (IT) evaluation frameworks in the information systems area. Based on the literature review in this area and the decision analysis field, two competing evaluation frameworks are developed in this study: the direct evaluation framework and the indirect evaluation framework. A case study on Firm K shows that the latter is more practically efficient and theoretically appropriate but requires the adequate training for practitioners in order not to get confused the weight of an evaluation variable with the product of this weight and the score of the variable. Another finding is that Weill's conversion effectiveness is neither possible nor necessary to measure in the process of evaluating an IT although it is in theory an important concept.