Proceedings of the Korean Society for Quality Management Conference (한국품질경영학회:학술대회논문집)

Korean Society for Quality Management (한국품질경영학회)
권호 표지

Measurement of Mobile Communication Service Quality

이동통신 서비스 품질 측정

  • Han, Kyung-Hee (Dept. of Industrial & Management System Engineering, KyungHee University) ;
  • Cho, Jai-Rip (Dept. of Industrial & Management System Engineering, KyungHee University)
  • 한경희 (경희대학교 산업경영공학과) ;
  • 조재립 (경희대학교 산업경영공학과)
  • Published : 2010.04.10
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Abstract

As well as the development of the measurement of service quality, various kinds of service measurements are also being developed. Especially the mobile telecommunication service being representative to the mobile telecommunication company would be the mostly developed area. Its development can be understood along with the development of the telecommumication companies as well as cellular companies, not only the service alone. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here.

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