한국정보처리학회:학술대회논문집 (Proceedings of the Korea Information Processing Society Conference)
- 한국정보처리학회 2010년도 추계학술발표대회
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- Pages.859-862
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- 2010
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- 2005-0011(pISSN)
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- 2671-7298(eISSN)
DOI QR Code
정부기관 콜센터 품질평가 프레임워크
A Framework for Evaluating the Quality of Government Call Center
- Kang, Youn-Sun (Government & Public Consulting Team, SK C&C) ;
- Kim, So-Hee (Government & Public Consulting Team, SK C&C) ;
- Chai, Seung-Gi (Government & Public Consulting Team, SK C&C)
- 발행 : 2010.11.12