COPQ관리를 위한 대시보드 개발

Dashboards for COPQ Control

One of the primary means of achieving global competitiveness is to reduce the COPQ(Cost of Poor Quality). Although the definition of COPQ is not unanimously declared, it is known to be very high but underestimated by the hidden costs due to non-value activities. In any manufacturing or service operations, all actions and resource expenditures should be focused on creating value for customers. Any activity or resource of not creating the value for customers could be regarded as waste, which consequently causes the COPQ. In this paper, a management system is developed for evaluating and reporting the COPQ based on the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) roadmap.