More and more organizations in construction industry adopt knowledge management system (KMS) to facilitate process of creating, acquiring, capturing, sharing, and using knowledge so as to improve the competitiveness, productivity and efficiency of their organization. In spite of the tremendous efforts devoted to KMS, the return of investment on KMS is usually a black box to the investor due to the lack of a systematic framework for performance evaluation of the KMS. This paper aims at fulfilling such need. A conceptual performance evaluation framework is proposed based on Balanced Scorecard (BSC) method. Then a preliminary case study is conducted to assess the applicability of the proposed framework in an A/E consulting firm to evaluate the performance of KMS.
The valuable case study information in this paper was provided by CECI, Taipei. The authors would like to express sincere appreciations to Mr. Liu, S. J., Manager, Dr. Wu, J. H., Vice manager, Mr. Chen, G. L., and other staffs of the Department of Business and Research, China Engineering Consultants, Inc., Taipei, Taiwan.