Acknowledgement
This research received tremendous aids from the industrial partner, China Engineering Consultants, Inc. (CECI). The authors would like to express sincere appreciations to CECI.
Professional Construction Management (PCM) services have become more and more popular in Taiwan in the past decade. However, disputes between PCM consultant and the client on the performance of PCM services are also increasing. The evaluation of PCM performance is a tough task due to the lack of "physical product", such as the drawings finished by the architect. This paper is intended to propose a PCM performance evaluation system (PPES) based on Balanced Scorecard (BSC). A case study of PCM consultancy for a real world design/build project is conducted to demonstrate the applicability of the proposed BSC framework
This research received tremendous aids from the industrial partner, China Engineering Consultants, Inc. (CECI). The authors would like to express sincere appreciations to CECI.