Proceedings of the Korean Society for Quality Management Conference (한국품질경영학회:학술대회논문집)

Korean Society for Quality Management (한국품질경영학회)
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An Integrated QFD with the AHP for the CTQ Choice - Focused on the Auto Test Robot System of the Mobile Phone

CTQ 선정을 위한 AHP 기반 통합 QFD - 휴대폰검사장비 중심으로 -

  • Kim Jong-Gurl (School of Systems Management Engineering, Sung Kyun Kwan University) ;
  • Jung Jin-Ho (School of Systems Management Engineering, Sung Kyun Kwan University)
  • 김종걸 (성균관대학교 시스템경영공학부) ;
  • 정진호 (성균관대학교 시스템경영공학부)
  • Published : 2004.04.01
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Abstract

CTQ's choice is an important process for quality improvement. It is difficult to get customer satisfaction if CTQ is not chosen properly in view of improvement effort. However, case study or research about the supporting method for CTQ choice is not yet fully accomplished. In this paper, we propose an effective method for CTQ choice considering customer requirement through QFD as well as safety by using AHP which is one of strategic decision-making techniques for product safety. Also we show an empirical study on its application to the auto test robot system of mobile phone development.

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