CONCEPTUAL MODEL TO MEASURE USER SUCCESS IN THE DIGITAL GOVERNMENT ENVIRONMENT

The digital government is one of the most significant areas of study to emerge in information science in the past several years. The digital government is, in broad terms, a computerized system that allows a community of users to obtain a coherent means of access to an organized, electronically stored repository of information and knowledge. The information resources and technologies embodied by the World Wide Web are now accepted ad the primary example of the digital government. The need exists for a means to measure user success in the digital government. Because a digital government environment involves two broad functions?1) information search and retrieval and 2) interactivity with and through the medium-this research posits that measures of both of these functions will show positive correlation with user success.