Proceedings of the Korean Operations and Management Science Society Conference (한국경영과학회:학술대회논문집)

The Korean Operations Research and Management Science Society (한국경영과학회)
권호 표지

Effect of ISO 9000 Certification on the Small & Medium Business in Busan

부산지역 중소기업의 ISO 9000 인증효과분석

  • Nam H.S. (Division of Information System Engineering, Dongseo University) ;
  • Jung H.S (Division of Information System Engineering, Dongseo University) ;
  • Kim H.G. (Division of Mechanical & Industrial System Engineering, Dongeui University) ;
  • Park Y.H. (Department of Industrial Engineering, Dongeui Institute of Technology)
  • Published : 2003.05.01
Download PDF
⟨ Previous Next ⟩

Abstract

ISO 9000 is an efficient quality system for the customer's confidence and satisfaction. Of late years, the revised edition of ISO 9000 duality management system may give lots of positive business values to companies running ISO 9000 system Despite its tremendous popularity, there is some critisism against the effect and performance or ISO 9000 certification. This research explores the performances and effects of ISO 9000 quality system in small & medium size industrial companies. For this research, 202 companies certified by ISO 9000 standard and 67 companies not certified as contrast group were selected. The related data were collected by web-Poll survey. The major analyses are focused on the effect and performance or the ISO 9000 certification. and we established various hypotheses to verify the effect and performance or quality system. Results or statistical analyses show that total performance or qualify system is significantly different between certified companies and not certified.

Keywords