The rapid increase of E-commerce market requires a solution to assist the buyer to find his or her interested items. The intelligent agent model is one of the approaches to help the buyers in purchasing items in outline market. In this paper, the user query processing model in the item recommendation agent is proposed. In the proposed model, the retrieval result is affected by the automatically generated queries from user preference information as well as the queries explicitly given by user. Therefore, the proposed model can provide the customized search results to each user.