한국데이타베이스학회:학술대회논문집 (Proceedings of the Korea Database Society Conference)

한국데이터전략학회 (Korea Data Strategy Society)
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Customer Focused eBusiness

  • 발행 : 2001.11.01
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초록

Only 4% of all customers with problems complain average customer with a problem will: - Tell 7-10 people - Those people will tell another 5-7 - Those people will tell another 3-5 (omitted)

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