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Automatic Categorization of Real World FAQs Using Hierarchical Document Clustering

Due to the recent proliferation of the internet, it is broadly granted that the necessity of the automatic document categorization has been on the rise. Since it is a heavy time-consuming work and takes too much manpower to process and classify manually, we need a system that categorizes them automatically as their contents. In this paper, we propose the automatic E-mail response system that is based on 2 hierarchical document clustering methods. One is to get the final result from the classifier trained seperatly within each class, after clustering the whole documents into 3 groups so that the first classifier categorize the input documents as the corresponding group. The other method is that the system classifies the most distinct classes first as their similarity, successively. Neural networks have been adopted as classifiers, we have used dendrograms to show the hierarchical aspect of similarities between classes. The comparison among the performances of hierarchical and non-hierarchical classifiers tells us clustering methods have provided the classification efficiency.