한국산업정보학회:학술대회논문집 (Proceedings of the Korea Society for Industrial Systems Conference)
- 한국산업정보학회 1998년도 공동추계학술대회 경제위기 극복을 위한 정보기술의 효율적 활용
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- Pages.479-488
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- 1998
The Effect of Conflict Resolution Methods on the Implementation of IS Outsourcing
초록
This study investigates the effect of conflict resolution methods on the IS outsourcing performance. A survey of 207 IS oursourcing relationship of U.S. firms indicates that(1) constructive/proactive methods, such as joint problem solving, is positively related to the success of IS outsourcing relationships, and that (2) destructive/passive methods, such as persuasion, smoothing/avoiding, domination, and use of harsh words are negatively related to the success of IS outsourcing relationships. The findings suggest that the manner in which conflict is resolved can be productive or destructive for the IS outsourcing performance.
키워드