통신서비스 운용보전 전략을 위한 조직차원의 투자성과관리의 의사결정지원시스템 구축

Organizational decision support systems(ODSS) are a new type of decision support systems(DSS) focusing on the organization-wide issues rather than individual, group, or departmental issues. Because of its organization-wideness, which means an ODSS cuts across organizational functions or hierarchical layers, seamless integration with organization's diverse IS applications running on heterogeneous platforms becomes a critical issue. In this paper, we analyzed the Korea Telecom(KT)'s Operations & Maintenance(O&M) division focusing on its investment strategies. We developed a conceptual framework which links O&M investment to its performance. We also developed a prototype of KTOM-ODSS with an EIS-like user-friendly interface.