Development of an office work analysis method for office automation

사무자동화 구현을 위한 사무작업분석방법 개발

The subject on office automation is gradually gaining more improtance due to the fact that the efficiency of office systems contribute to the increase of productivity as much as manufactoring systems themselves. For successful implementation of office automation, one must carefully plan and execute various steps such as the analysis of office tasks, personnel training, workplace design, equipment design, and so on. The previous studies related to the subject has not been concrete enough to be practically helpful for the actual realization of office automation. In this paper, a new analysis method of the office task is proposed. This analysis method is based on the Rasmussen's and Bennette's methods. The Rasmussen's method describes a way of quantifying mental workload while the Bennette's method provides a tool for the analysis of the office task. The posner's and Rouse's methods are also employed for the detailed division of tasks. The method proposed in this paper is believed to be easier for use and expected to be more helpful for us to cope with the clear definition of office tasks that is vital to successful implementation of office automation.