• Title, Summary, Keyword: operational capability

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Capability, Service Orientation, and Performance in the Investment Management Industry

  • Lee, Kang Duck;Jung, Chang Ho;Kim, Yong Jin
    • Asia pacific journal of information systems
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    • v.25 no.3
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    • pp.597-625
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    • 2015
  • Prior research has emphasized the significant effect of service orientation on organizational performance. However, little research on service orientation has been conducted in the financial field, including the investment management service industry in which high quality service for clients is required. In this paper, we propose a research model that centers on the concept of service orientation as a type of dynamic capability affecting firm performance. The research variables include job competency, risk management capability, operational capability, service orientation, and service performance. We assume that service orientation partially mediates the effects of risk management capability and operational capability on service performance. To test the model, we collected data from 391 fund managers in 86 teams (37 investment management companies) and analyzed it with partial least squares (PLS) method. Each of the 391 fund managers was asked to answer team level measures, which is effective for team level analysis. We find that job competency positively affects both risk management capability and operational capability, which in turn affect service orientation. Risk management capability and operational capability are assumed to directly affect service performance. However, risk management capability does not influence perceived service performance, whereas operational capability does affect it. This result indicates that risk management capability does not directly affect service performance. However, via service orientation, considering that risk management inconveniences customers and is geared to enhance service orientation, service performance is positively affected. Operational capability does not influence service orientation, whereas it affects perceived service performance. This result reveals that operational capability directly affects firm performance. As expected, service orientation significantly affects the service performance perception of fund managers. This study contributes to the literature by introducing service orientation to the financial industry and measures and tests team-level service performance. Our findings also provide insights to practitioners because to enhance team performance, managers must focus on service orientation in addition to operational capability.

The Effect of Dynamic Capabilities, Operational Capabilities, and IT Capabilities on Innovative Performance : Focusing on Exploration and Exploitation (동적역량, 운영역량, IT역량이 혁신성과에 미치는 영향 : 탐험과 활용을 중심으로)

  • Kim, Moon-Shik
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.1
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    • pp.41-51
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    • 2019
  • This study examined the relationship between dynamic capabilities and innovation performance and the mediating effect of exploration/exploitation operational capabilities as well as the moderating effect of exploration/exploitation IT capabilities. The results are as follows: seizing capability and reconfiguration capability had positive effects on incremental and radical innovation performance. Exploration and exploitation operational capability had positive effects on incremental innovation performance. Furthermore, exploration operation capability had a positive effect on radical innovation performance. 'Exploration operational capability-exploration IT capability' had moderating effects on 'exploration operational capability-exploitation IT capability', and 'exploitation operational capability-exploitation IT capability' on incremental innovation performance. Lastly, 'exploration operational capability-exploration IT capability' had a significant mediating effect on radical innovation performance. This study is the first empirical research that divides the effects of dynamic capabilities into direct and indirect effects, and the operational/IT capabilities into exploration and exploitation.. Dynamic and operational capabilities play a complementary role in adapting and evolving companies.

The Role of Industrial Clustering and Manufacturing Flexibility in Achieving High Innovation Capability and Operational Performance in Indonesian Manufacturing SMEs

  • Purwanto, Untung Setiyo;Kamaruddin, Shahrul;Mohamad, Norizah
    • Industrial Engineering and Management Systems
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    • v.14 no.3
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    • pp.236-247
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    • 2015
  • This study aims to examine the effects of industrial clustering and manufacturing flexibility on innovation capability and operational performance. This study follow a survey method to collect data pertaining to the phenomena of industrial clustering, manufacturing flexibility, innovation capability, and operational performance by utilizing a single respondent design. A total of 124 Indonesian manufacturing SMEs are taken to test the proposed theoretical model by utilizing covariance-based structural equations modeling approach. It was found that both industrial clustering and manufacturing flexibility was positively associated with operational performance and innovation capability as well. In addition, innovation capability may account for the effects of industrial clustering and manufacturing flexibility on operational performance. This implies that manufacturing SMEs have to reorient their production and operation perspectives, including agglomerate with other similar or related SMEs to develop and utilize their own resources. The SMEs also need to possess some degree of manufacturing flexibility in respond to the uncertain environment and market changes. In addition, the SMEs should put a greater emphasize to use industrial cluster and manufacturing flexibility benefits to generate innovation capability to achieve high performance.

A simulative method for evaluating the resistance of the flight deck's operational capability to the attack of anti-ship weapons

  • Yang, Fangqing;Wang, Chao;Liao, Quanmi;Huang, Sheng
    • International Journal of Naval Architecture and Ocean Engineering
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    • v.8 no.6
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    • pp.563-576
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    • 2016
  • The flight deck of an aircraft carrier is relatively vulnerable compared to its hull, as the damage of some subsystems on the flight deck may cause the carrier losing its operational capability. Therefore, this work aims to represent a simulative method for evaluating the resistance of the flight deck's operational capability in the condition that the aircraft carrier is together with its strike group and the enemy uses the anti-ship missiles with the cluster warheads to attack. In the simulations, the susceptibility of the carrier and the vulnerability of the aircraft guarantee resources are gained. Then, with the help of the closed queuing network, the residual sortie generation rate can be solved, which reflects the flight deck's residual operational capability. The results have proven that the flight deck is of strong resistance to these attacks while it is very sensitive to the loss of some key aircraft guarantee resources.

An Empirical Investigation Into the Effect of Organizational Capabilities on Service Innovation in Knowledge Intensive Business Firms (지식서비스기업의 서비스 혁신에 영향을 미치는 조직의 역량에 관한 연구)

  • Yoon, Bo Sung;Kim, Yong Jin;Jin, Seung Hye
    • Asia pacific journal of information systems
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    • v.23 no.1
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    • pp.87-106
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    • 2013
  • In the service-oriented economy, knowledge and skills are considered core resources to secure competitive advantages and service innovation. Knowledge management capability, which facilitates to produce, share, accumulate and reuse knowledge, becomes as important as knowledge itself to create service value. Along with knowledge management capability, dynamic capability and operational capability are the key capabilities related to managing service delivery processes. Previous studies indicated that these three capabilities are related to service innovation. Although separately investigate the relationship between the three capabilities. The purpose of this study is 1) to define variables that have effects on service innovation including knowledge management capability, dynamic capability and operational capability, and 2) to empirically test to identify relationship among variables. In this study, knowledge management capability is defined as the capability to manage knowledge process. Dynamic capability is regarded as the firm's ability to integrate, build, and reconfigure internal and external competences to address rapidly changing environments. Operational capability refers to a high-level routine that, together with its implementing input flows, confers upon an organization's management a set of decision options for producing significant outputs of a particular type. The proposed research model was tested against the data collected through the survey method. The survey questionnaire was distributed to the managers who participated in an educational program for management consulting. Each individual who answered the questionnaire represented a knowledge based service firm. About 212 surveys questionnaires were sent via e-mail or directly delivered to respondents. The number of useable responses was 93. Measurement items were adapted from previous studies to reflect the characteristics of the industry each informant worked in. All measurement items were in, 5 point Likert scale with anchors ranging from strongly disagree (1) to strongly agree (5). Out of 93 respondents, about 81% were male, 82% of respondents were in their 30s. In terms of jobs, managers were 39.78%, professions/technicians were 24.73%, researchers were 12.90%, and sales people were 10.75%. Most of respondents worked for medium size enterprises (47,31%) in their, less than 30 employees (46.24%) in their number of employees, and less than 10 million USD (65.59%) in terms of sales volume. To test the proposed research model, structural equation modeling (SEM) technique (SPSS 16.0 and AMOS version 5) was used. We found that the three organizational capabilities have influence on service innovation directly or indirectly. Knowledge management capability directly affects dynamic capability and service innovation but indirectly affect operational capability through dynamic capability. Dynamic capability has no direct impact on service innovation, but influence service innovation indirectly through operational capability. Operational capability was found to positively affect service innovation. In sum, three organizational capabilities (knowledge management capability, dynamic capability and operational capability) need to be strategically managed at firm level, because organizational capabilities are significantly related to service innovation. An interesting result is that dynamic capability has a positive effect on service innovation only indirectly through operational capability. This result indicates that service innovation might have a characteristics similar to process innovation rather than product orientation. The results also show that organizational capabilities are inter-correlated to influence each other. Dynamic capability enables effective resource management, arrangement, and integration. Through these dynamic capability affected activities, strategic agility and responsibility get strength. Knowledge management capability intensify dynamic capability and service innovation. Knowledge management capability is the basis of dynamic capability as well. The theoretical and practical implications are discussed further in the conclusion section.

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The Effect of Supply Chain Search and Application Strategies on Corporate Operational Performance: Focused on the Mediating Effect of Organizational Capability (공급사슬탐색 및 활용전략이 기업운영성과에 미치는 영향 연구: 조직역량의 매개적 효과를 중심으로)

  • Lee, Seol-Bin;Kim, Chae-Soo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.12
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    • pp.423-433
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    • 2017
  • This study examines the effects of supply chain search and application strategies on organizational capability and corporate operational performance. To achieve this aim, a survey was administered to middle managers of 298 small- and medium-sized venture companies in Busan, South Korea. Empirical analysis showed that supply chain search and application strategies have a positive effect on organizational capability and corporate operational performance. In addition, organizational capability is positively mediated by supply chain search and application strategies in terms of the mediating effect of corporate operational performance. Consequently, search and application as supply chain strategies are facilitating factors as mediators that improve corporate performance through the concentration of organizational capability. Findings suggest that the search and application of supply chain strategies need to act as accelerating variables that improve organizational performance, and supply chain strategies need to be applied in small- and medium-sized manufacturing businesses.

Trends of Joint Operational Environment and their Implications (합동작전환경의 추세와 적용방안)

  • Jo, Gyu-Pil
    • The Journal of Military Studies
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    • pp.73-120
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    • 2005
  • Today's world is generation of Transformation. The Term "Transformation" is widely used in many nations and international organizations such as U.S. and NATO to describe the course of change undertaken by militaries to respond to the new and emerging security environment. Transformation involves all elements of the defense enterprise including Operational Environment, Operational Concepts, Doctrine, Structure and Technologies, within a supportive Cultures context. An Operational Environment is defined as "a composite of conditions, circumstances, and influences that affect the employment of military forces and bear on the decisions of the unit commander." The context for developing future military concept and capability lies essentially within the anticipated boundaries of the operational environment in a collective sense. The joint operational environment is essential to the nation's defense. It describes volatile, complex, and dangerous environment in which the military personnel. organizations, and material will operate. Implications coming forth from joint Operational Environment are but a starting point - many others exist. More and better Implications will come forth as people think about massages of Operational Environment, experiment its characteristics, learn to deal with its threats and scenarios, apply their experience and judgement, and then consider what is required of Korean military doctrine, organizations, training and education, material development, and leadership for operations in the joint Operational Environment.

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Development of Auxiliary Heater to Improve Korean Medical Evacuation Helicopter Winter Operational Capability

  • Kim, Se Un;Koo, Jeong Mo;Seo, Jeong Mi;Jeong, Won Chae
    • Journal of Aerospace System Engineering
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    • v.14 no.6
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    • pp.10-17
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    • 2020
  • The Korean medical evacuation helicopter was developed based on the Korean Utility Helicopter (hereafter referred to as 'Surion'). It uses an auxiliary power unit and engine for heating during winter operation. The helicopter maintains the internal temperature of the aircraft using its bleed air to satisfy its operational capability. However, due to the air inflow through the gap between the aircraft skin and door, additional heating for operating the portable medical equipment and preventing hypothermia in evacuated patients is required. Accordingly, an electric auxiliary heater was developed for additional heating during winter operation, and environmental, durability, and performance tests were conducted per MIL-STD-810G and MIL-STD-461F. The auxiliary heater was verified per the tailored airworthiness certification criteria.

A Study on the Air Defense Capability of Aegis Class Ships the Netted Battlefield (전장네트워크 기반 이지스급 함정의 공중방어능력에 관한 연구)

  • 임희동;권용수
    • Journal of the military operations research society of Korea
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    • v.28 no.2
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    • pp.137-150
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    • 2002
  • This paper describes a comprehensive analysis of the air defense capability of Aegis class ships on the netted battlefield. A principal threat to ships at sea is anti-ship cruise missiles. The missiles flies lower, faster, and with less radar cross section than its predecessors. Therefore, the ship of the 21s1 century must have the future operational capability based NCW to engage this threat and then the survivability of ship can be guaranteed. This operational concept is reflected in Aegis ship and CEC of US navy, In the near future, the korean navy will be possessed a few Aegis class ships. In this view, this paper has analyzed the intercept range of the sea-skimming ASCM to measure the area defense capability of the Aegis ship in PCW and NCW, respectively and presented the air defense capability of the ship on the netted battlefield.

A Management Procedure of Required Operational Capability for 'Low-cost and High-efficiency' Weapon Systems Development ('저비용 고효율'의 무기체계 개발을 위한 군 작전요구성능 관리절차 개선 방안)

  • Lee, Ok-Kyu;Kang, Seok-Joong
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.37 no.1C
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    • pp.109-117
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    • 2012
  • Studying the major wars of the past seventy years, the most fundamental change is the transition of weapon systems to one of convergence and cutting edge / state of the arts technology. Such transition is creating a need for drastic reforms of the weapon systems development process especially in areas of / in regards to effective utilization of IT, reduction of development period, precise establishing of operational concept and, management of required operational capability(ROC). In particular, establishing an accurate operational concept for a new weapon system and efficient management of ROC based on this operational concept is a prerequisite for a low-cost and high-efficiency weapon systems development and in the end, a successful construction of military forces. This paper examines the current management procedure of the ROC of the Korean military and proposes improvements to the procedure while taking into consideration issues of elicitation, analysis and validation of requirements engineering.