• Title, Summary, Keyword: maturity evaluation

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A Study on Selection and Improvement of SLA Evaluation Metrics Using IT Maturity Model (IT 성숙도 모델을 이용한 SLA 평가 지표 선정과 개선에 관한 연구)

  • Rhew, Sung-Yul;Shin, Sung-Jin;Kim, Yoo-Ri
    • Journal of Information Technology Services
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    • v.8 no.4
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    • pp.141-150
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    • 2009
  • There are no objective standards for selection and improvement of SLA evaluation metrics for IT service. In this study, we analyze the current IT maturity models for selection and improvement of the metrics and then we derive them according to the maturity levels and propose the redesigned maturity model. To verify whether the model is applicable, we execute a case study based on the D company. We apply the proposed evaluation metrics of the maturity models to the D company and evaluate the metrics. We select a proper level of the D company and an improvement line after measuring evaluation metrics in the maturity level 2. We propose improvement guidelines of evaluation metrics which score is less than the improvement line's and derive SLA evaluation metrics. By using the SLA evaluation metrics for a year, we prove that the way of selection and improvement is useful.

An Improvement Study of EA Maturity Models based on a Case Application Analysis (EA 성숙도 모델의 적용 사례분석 및 개선방안)

  • Lee, Seok-Kyun;Lee, Young-Min;Rhew, Sung-Yul
    • Journal of Information Technology Services
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    • v.8 no.1
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    • pp.59-71
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    • 2009
  • Korean government has operated EA by the act on efficient introduction of information system and operation. etc. But the utilization and the evaluation system for EA don't prepare well. In this study. we analyzed characteristics and advantages of EA maturity models that is developed by some domestic and foreign government departments in logical view. and then we derive evaluation scopes and factors of the models. Also. we applied the models to EA maturity for the B organization and measured maturity levels. We identify similarity and difference between the models. We propose evaluation scopes, levels and factors between the models and solutions for evaluation ambiguity by evaluators and maturity improvement through the identified results.

Maturity Evaluation of Pig Manure Compost by Constituents of Organic Matter Influenced by Microbial Activity

  • Shin, Wan-Sik;Chung, Doug-Young;Chang, Ki-woon;Lee, Kyu-Seung
    • Journal of Applied Biological Chemistry
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    • v.43 no.3
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    • pp.165-169
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    • 2000
  • Regarding to maturity evaluation of pig manure compost mixed with saw dust, change of constituents of organic matter influenced by microbial activities were investigated. Throughout the two stages of active composting period, we obtained a lot of data related to compost stabilization. However, we found out that only a couple of parameters could be used for adequate evaluation of compost. We, therefore, decided that total sugar and reducing sugar could be used for the reasonable standard criteria of maturity during composting process, even though some enzyme activities by phosphates and cellulase reactions were obtained and compared. Because the other parameters such as contents of lignin, cellulose, and organic acids were difficult to be used for maturity evaluation of pig manure compost.

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The Development of a Maturity Evaluation Model on the Technology Management Competence (MEMTMC) (국내 기업의 기술경영 역량수준의 성숙도 평가 모형 개발)

  • Ahn, Yeon S.;Kim, Wha Young
    • Journal of Information Technology Applications and Management
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    • v.22 no.4
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    • pp.77-94
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    • 2015
  • This research aims to develope a maturity evaluation model on the technology management competence (MEMTMC) and to investigate the relationship between technology management competencies and maturity evaluation level in Korean firms. After research framework building through literature review and field study focusing on interview process, a maturity evaluation model was suggested, including technology management competency factors such as vision and strategy, leadership, resources, projects, performance management, and systematic procedures. Through the empirical study on the 111 Korean firms, the MEMTMC model was tested and some hypotheses were examined. As a result of the research, we found that the MEMTMC is significant statistically to evaluate the technology management competencies of firms from a practical point of view. Additionally, these findings suggest that firms can build up their technology management competencies, including the vision and strategy, leadership, resources, projects, performance management, and systematic procedures in order to raise their maturity level of technology management competencies. But this research has some limitations such as this MEMTMC has not considered separately the variety of industry, not enough survey respondents and 5 level group firms etc.

개인 정보 역량 평가시스템 개발에 관한 연구

  • 윤취영;임춘성
    • Proceedings of the CALSEC Conference
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    • pp.148-154
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    • 2003
  • An Evaluation System of Personal Information Competency was developed to evaluate individual Information competency and maturity levels in the enterprises of the information environment. The Evaluation System measures the requirements of information knowledge, skills, and mindset with the evaluation indices of personal information maturity. The indices are customized to four types of business departments - strategy Planning, development/maintenance, business applications, and administration support. Also, a maturity model of personal information competency is defined for interpretation of the evaluation results. The system was applied to assessment of actual human resources, 124 workers in an enterprise, to testify to its practical value. The case evaluation procedures include a series of questionnaires, written tests and application tests.

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A Method for Establishment of Case-based Software Maintenance Maturity Model (사례기반의 소프트웨어 유지보수 성숙도 모델 수립 방안)

  • Kim, Ji-Hyeok;Kim, Chang-Jae;Rhew, Sung-Yul
    • Journal of KIISE:Software and Applications
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    • v.36 no.9
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    • pp.718-731
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    • 2009
  • Software Maintenance needs to continually improve from corrective maintenance to operational management and service improvement. In this study, we propose a software maintenance maturity model and its evaluation criteria based on 4 maintenance projects of K organization. For the proposal, we derive 13 process areas and 64 evaluation criteria based on some references such as SMMM, ITSMM, ITIL. We evaluate the criteria using 5-point scale, and then establish the maturity model of K organization classified by levels of the maturity model based on the evaluation result. And, to verify and improve the maturity model of K organization, we propose improvements for evaluation criteria. In addition, we apply the maturity model to the 4 projects, evaluate the projects, and propose improvements for the projects based on the evaluation result to identify how the model shows software maintenance improvement.

Design of a Project Management Maturity Evaluation Model using Information System Audit Checklists (정보시스템 감리점검항목을 활용한 프로젝트 조직성숙도 평가 모델의 설계)

  • Kim, Yun-Seok;Cho, Eun-Ae;Baik, Doo-Kwon
    • Journal of KIISE:Software and Applications
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    • v.35 no.2
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    • pp.105-117
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    • 2008
  • Generally, project audit provides the service which accomplishes a project successfully by checking the management activity of information system project, indicating a controversial point and reflecting the improvement issues based on project audit check list. In addition, the projects are managed by using the project management maturity model based on process. However, the effect is not big as we except projects performance of real world. In this paper. to solve these problems, the project management maturity evaluation model which is connected with project audit check list and organizational maturity model survey items is designed. Thus, we propose the model which can improve the project performance through the project evaluation of customer's project and development part and the evaluation of organization level as we design that it is possible to not only audit the project but also evaluate it before and after the project.

Contingent Analysis of the Relationship between Evaluation type and MIS Performance (MIS 평가 유형과 MIS 성과 간의 상황적 관계에 관한 연구)

  • Chung, Moon-Sang
    • The Journal of Information Systems
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    • v.13 no.2
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    • pp.225-240
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    • 2004
  • The most critical problem of MIS evaluation is the lack of the systematic framework to cover various factors and viewpoints. To solve this problem, this study takes the multi-level and contingent approach to performance evaluation, composed of three levels: evaluating the contribution of MIS to an organization [strategy level]; evaluating the activities of MIS department or MIS function as an organizational sub-function through the overall MIS lifecycle [function level]; and evaluating the quality or productivity of the application systems as MIS outputs [system level]. Ideal MIS evaluation should include all three levels of the hierarchy with balanced importance. However, MIS evaluationcanbedividedintothreetypes,suchasstrategy-oriented, function-oriented and system-oriented evaluation, depending on the focus and emphasis of evaluation. The usage pattern of each evaluation type is analyzed according to contingent variables of MIS evaluation such as MIS maturity, information intensity and firm size, and top management's intent. It is also found that the firms of higher MIS maturity and top management's intent use the strategy-oriented evaluation type, and the firms with strategy-oriented evaluation type show a higher MIS performance. Further, MIS maturity and top management's intent show contingent effects between evaluation type and MIS performance. Some managerial implications can be drawn based on the results of the study. First, strategy-oriented evaluation of MIS is more important as many firms more often use information technology as a strategic weapon. Second, MIS performance varies with evaluation type. Therefore, the design of MIS evaluation framework should be done carefully in the strategic and managerial contexts. Third, firms are recommend to use a different evaluation type according to organizational characteristics such as MIS maturity and information intensity.

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Development of the Enterprise Process Evaluation for Small and Medium Business Consulting (중소기업 경영컨설팅을 위한 전사적 프로세스 평가모델 개발)

  • Cho, Jey-Ryong;Lee, Heejung
    • Journal of the Society of Korea Industrial and Systems Engineering
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    • v.35 no.4
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    • pp.41-47
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    • 2012
  • To adapt to a rapidly changing business environment, introduction of new management techniques and innovative activities are crucial. In the case of small and medium companies, the compensation for scarce management resources and sustainable development can be obtained from advantage of management consulting. In this study, we propose the enterprise process evaluation model for small and medium business consulting, which can deploy the process improvement activities with considering the process maturity level within an organization. The process evaluation area of proposed Small and Medium Business, Staged Maturity Model (SMB-SMM) consists of four following parts: supply management, demand management, business management, and research and development (R&D) management. For each area, we set goals and also define the practices to achieve their goals respectively. By applying the SMB-SMM model to the small and medium sized companies, the process maturity level can be defined. And then to overcome the gap between the goals and evaluation results, the customized management consulting activities can be drawn from the predefined consulting approaches from the SMB-SMM.

Development and Implementation of an Integrated Evaluation System for Continuous Maturity of IS Performance (정보화 수준 제고를 위한 통합평가 시스템 개발 및 적용)

  • Kim, Injoo;Leem, Choon Seong
    • Journal of Korean Institute of Industrial Engineers
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    • v.29 no.1
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    • pp.100-113
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    • 2003
  • In order to improve business competency by the IS(Information Systems), every enterprise needs to evaluate the current level of IS performance and their utilization. The evaluation that measures the performance of enterprise information systems and diagnoses their effectiveness of business goals and efficiency of resources should represent the useful informations based on sustainable goal-oriented viewpoints to managers. This work develops an integrated evaluation system for continuous maturity of information systems performance, enabling enterprises to achieve their goals of information systems and related business strategies. The integrated evaluation system has been applied to performance measurement of information systems with a huge set of real data from domestic industries for three years, and proven reliable and practical.