• Title, Summary, Keyword: human error

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Human Errors and Human Factors in Service Delivery Processes: A Literature Review and Future Works (서비스 분야에서 인간공학과 인적오류 연구)

  • Hong, Seung-Kweon
    • Journal of the Ergonomics Society of Korea
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    • v.30 no.1
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    • pp.169-177
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    • 2011
  • The aim of this study is to review previous studies on human errors in the service delivery processes. Service industry is sharply growing in the advanced countries. Many people are looking for something to contribute to the service industry. Although there are many research topics related to service domain that human factors and ergonomics specialists can do contribute, a few researchers are studying such topics. This paper indicated how previous researches on human factors and human errors have addressed the service domain, in order to prompt human factor study on the service domain. A variety of sources were inspected for literature reviews, including books and journals of managements, medicine, psychology, consumer behavior as well as human factor and ergonomics. The characteristics of human errors in the service domain were investigated. Human error studies in several service sectors were summarized such as medical service, automotive service operation, travel agent service and call center service. Until now, human factors community was not much interested in human errors in service domain. However, there is much space to contribute to service domain; human error identification, human error analysis and control of human error. The research of human error in service domain can provide clues to improve service quality. This paper helps to guide to identify human error of service domain and to design service systems.

A method and analysis of human-error management of a semiconductor industry (반도체산업에서의 인적오류제어방법 및 연구)

  • Yoon Yong-Gu;Park Peom
    • Journal of the Korea Safety Management and Science
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    • v.8 no.1
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    • pp.17-26
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    • 2006
  • Basis frame-work's base in a semiconductor industry have gas, chemical, electricity and various facilities in bring to it. That it is a foundation by fire, power failure, blast, spill of toxicant huge by large size accident human and physical loss and damage because it can bring this efficient, connect with each kind mechanical, physical thing to prevent usefully need that control finding achievement factor of human factor of human action. Large size accident in a semiconductor industry to machine and human and it is involved that present, in system by safety interlock defect of machine is conclusion for error of behaviour. What is not construing in this study, do safety in a semiconductor industry to do improvement. Control human error analyzes in human control with and considers mechanical element and several elements. Also, apply achievement factor using O'conner Model by control method of human error. In analyze by failure mode effect using actuality example.

Development of Human Error Probability Program for Human Error Analysis of Chemical Plants (화학 산업 시설에서의 인적 오류 분석을 위한 HEP 프로그램 개발)

  • Ko Jae Wook;Im Cha Soon;Park Kyo-Shik
    • Journal of the Korean Institute of Gas
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    • v.6 no.4
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    • pp.1-7
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    • 2002
  • Human errors can take place in all levels that include the design, production, construction, operation and maintenance of plant facilities. It was found that the causes were concerned with the effects of human error. This study verified characteristics of the on-site operators and error mechanism, and used the classifying sheet to analyze human error that occurred in process. Also, by applying the ASEP(Accident Sequence Evaluation Program) HRA(Human Reliability Analysis) procedure, the algorithm to estimate the HEP and the ASEP HEP program to analyze human error in the plant were developed. If it is built in on-site, possible human error incident will be prevented and the systematic human error prevention strategy will be devised.

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Human Error in Going Up and Down Elevator (엘리베이터 탑승과 하차시의 휴먼에러)

  • Hong, Seung-Kweon
    • Journal of Institute of Convergence Technology
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    • v.2 no.2
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    • pp.1-4
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    • 2012
  • Human error analysis has been performed to prevent accidents and reduce human error rate in diverse contexts; manufacturing, aircraft and nuclear power plants. Until now, human error in our everyday lives has not been focused. This paper addressed human error when users go up and down elevator. First of all, human error types of elevator users were categorized by a taxonomy of unsafe acts. It was also investigated which types of human error occurred in the elevator. Finally display design guidelines were suggested to reduce human error in elevator. Auditorial display and visual display can be used to reduce human errors in elevator. Future study should be performed to check if the proposed design guidelines are effective in the real situations.

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A classification of electrical component failures and their human error types in South Korean NPPs during last 10 years

  • Cho, Won Chul;Ahn, Tae Ho
    • Nuclear Engineering and Technology
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    • v.51 no.3
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    • pp.709-718
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    • 2019
  • The international nuclear industry has undergone a lot of changes since the Fukushima, Chernobyl and TMI nuclear power plant accidents. However, there are still large and small component deficiencies at nuclear power plants in the world. There are many causes of electrical equipment defects. There are also factors that cause component failures due to human errors. This paper analyzed the root causes of failure and types of human error in 300 cases of electrical component failures. We analyzed the operating experience of electrical components by methods of root causes in K-HPES (Korean-version of Human Performance Enhancement System) and by methods of human error types in HuRAM+ (Human error-Related event root cause Analysis Method Plus). As a result of analysis, the most electrical component failures appeared as circuit breakers and emergency generators. The major causes of failure showed deterioration and contact failure of electrical components by human error of operations management. The causes of direct failure were due to aged components. Types of human error affecting the causes of electrical equipment failure are as follows. The human error type group I showed that errors of commission (EOC) were 97%, the human error type group II showed that slip/lapse errors were 74%, and the human error type group III showed that latent errors were 95%. This paper is meaningful in that we have approached the causes of electrical equipment failures from a comprehensive human error perspective and found a countermeasure against the root cause. This study will help human performance enhancement in nuclear power plants. However, this paper has done a lot of research on improving human performance in the maintenance field rather than in the design and construction stages. In the future, continuous research on types of human error and prevention measures in the design and construction sector will be required.

A Study on the Detailed Classification and Empirical Analysis of Human Error (인적오류의 세부적 분류와 실증분석에 관한 연구)

  • Kim, Y.K.;Kim, C.Y.;Choi, Y.C.
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.10 no.1
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    • pp.9-20
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    • 2002
  • In aviation, it is important to analyse and classify human error in detail. Because human error has been implicated in 70 or 80% of aviation accidents in literature review. But, there is little detailed classification and research of human error. In this study, Objectives are to establish human error model by classifying types of human error in detail and also to analyse human factors by using the established model. Analysis of the data uses Korea Aviation Incidents Reporting System(GYRO). The resulting from actual analysis, there is a some difference between flight steps for human error occurrence and types of human error are different according to the aviation personnel(pilot, ATC controller).

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The Accident Analyze study of a Pointed- End Equipment for Human Error (Human Error에 의한 첨단장비의 사고 분석연구)

  • Yoon Yong Gu;Park Peom
    • Proceedings of the Safety Management and Science Conference
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    • pp.311-318
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    • 2004
  • The Study lay Emphasised on to Investigate Human Related Causes of a Pointed End Equipment Accident and the Basic data for Analyzing Human-Error Prevention Program. Peter Son's Model of Human-Error Accident Causation and Cooper's Model of Safety Culture Were Applied to Analyze the Severe Cause of a Pointed End Equipment for Last 5 Years. Through to Analyzing the Cause of Equipment Accident of Human-Error, Expert's Opinion and Experience theory Method was Reflected. The Analyses Showed What the Immature and Inexperient Error Were Major Causes of a Pointed and Equipment Accident The Cause of Human-Error was Found with Respect to Human, Tasks, Acknowledge, Organization.

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- The Accident Analyze of a Pointed-End Equipment for Human Error - (Human Error에 의한 첨단장비의 사고 분석 연구)

  • Yoon Yong Gu;Park Peom
    • Journal of the Korea Safety Management and Science
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    • v.6 no.4
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    • pp.39-46
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    • 2004
  • The Study lay Emphasised on to Investigate Human Related Causes of a Pointed End Equipment Accident and the Basic data for Analyzing Human-Error Prevention Program. Peter Son's Model of Human-Error Accident Causation and Cooper's Model of Safety Culture Were Applied to Analyze the Severe Cause of a Pointed End Equipment for Last 5 Years. Through to Analyzing the Cause of Equipment Accident of Human-Error, Expert's Opinion and Experience Theory Method was Reflected. The Analyses Showed What the Immature and Inexperient Error Were Major Causes of a Pointed and Equipment Accident. The Cause of Human-Error was Found with Respect to Human, Tasks, Acknowledge, Organization.

A Review on the Field Activities for the Human Error Prevention in a Semiconductor Company (반도체 회사의 인적 오류 예방 활동 사례 및 검토)

  • Lee, Yong-Hee;Lee, Yong-Hee;Ruy, Jae-Seng
    • Journal of the Ergonomics Society of Korea
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    • v.30 no.1
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    • pp.117-125
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    • 2011
  • While human error happens repeatedly in the semiconductor industry in Korea, which has brought a tremendous loss from manpower, welfare etc., there are limitations to human error prevention activities. When a semiconductor company introduces new machines and facilities from Japan or Germany, the companies often do not consider human factors in the design. Also, semiconductor companies are so occupied with promoting increased productivity, their attention to human errors has been pushed aside. Negative aspects of technical exchange associated with safety management are one aspect of the industry's nature. A semiconductor company recently began acknowledging on the back of TQM(Total Quality Management) that human error has a decisive effect on the safety. There are a number of uncontrollable and hard to handle event sets because the nature of these events with a human error may often be threatened or very intensive. It is strongly required that systemic studies should be performed to grasp the whole picture of a current situation for hazard factors. This study aims to examine the human error approach through the case of human error prevention field activities in a semiconductor industry compared with the activities and experience in nuclear power plants.

The Effect of Job Stress Responses on Human Error (직무스트레스 반응이 인적과오에 미치는 효과)

  • An, Gwan-Yeong;Son, Yong-Seung
    • Proceedings of the Safety Management and Science Conference
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    • pp.123-133
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    • 2011
  • This paper reviewed the relationship between job stress and human error, and the moderating effect of age and maintenance type on the relationship between job stress and human error in maintenance personnel. Based on the responses from 450 maintenance personnels, the results of multiple regression analysis showed that physiological and psychological stress responses have positively related with human error. In moderating effect test, age appeared to impact on the relationship between physiological/behavioral stress and human error.

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