• Title, Summary, Keyword: hotel

Search Result 2,716, Processing Time 0.045 seconds

A Study on the Financial Analysis of the Tourist Hotel (관광호텔의 전문구조 개선책에 관한 연구)

  • 윤동구;강종헌;박현정
    • Journal of Applied Tourism Food and Beverage Management and Research
    • /
    • v.7
    • /
    • pp.264-287
    • /
    • 1997
  • This study is focused on the financial analysis of the tourist hotel in seoul. One is founded the superior hotel in seoul, Korea, and the inproved financial options to operate effectively the tourist hotel. To attain the objective, this study approached analysis techniques such as Cost Analysis, Capacibility Analysis to get out of debt, and Profits Analysis. Lotte hotel is founded the most effective operation. The hotel is operating at the high of level in cost controll, capacibility to get out of debt. Also, Renaissance hotel can be the most efective operation though the adjustion of cost controll, capacibility to get out of debt. In this regard, the results of this study are important at the improved hotel management of the other remaining hotels.

  • PDF

A Case Study on Hotel Uniform Design Development Focused on I Hotel Enterprise (호텔기업 I업체의 유니폼 디자인개발연구)

  • Kim, Ji-Young
    • Journal of the Korea Fashion and Costume Design Association
    • /
    • v.18 no.3
    • /
    • pp.213-228
    • /
    • 2016
  • This study is performed the design and production of the real hotel uniforms around the actual case. The purpose of the study is to research and develop the uniform design which is partially utilized for image integration. After reviewing and making up a theoretical background of general hotel uniforms, we designed I hotel's uniforms based on the uniform design process. Research Scope of uniform design is up to the development of it for practicians who have many opportunities to meet customers directly at front desk, banquet reservation office and restaurant. Based on logo of company C.I.(Corporate Identity) and symbol colors, the concept and an illustration according with I hotel are drawn up. Also design is planed and a real is produced. This like objective design development becomes the basis for building a uniform image suitable for C.I.(Corporate Identity) of hotel I and realizing a positive service. Also this study associated with the company would help the design development of corporate uniform.

  • PDF

A Study of the Effect of Customer Quality on Service Quality and Performance with a Focus on Hotel Service (고객의 질이 호텔 서비스 품질과 성과에 미치는 영향에 관한 연구)

  • Lee, Jong-Han;No, Hyeon-Su
    • Journal of Applied Tourism Food and Beverage Management and Research
    • /
    • v.16 no.1
    • /
    • pp.21-41
    • /
    • 2005
  • This study proposes the customer quality a parameter of service quality from a new perspective, develops and evaluation scale for it in relation to service business, analyzes and evaluates the its effect on service quality and performance. First, the concept of service quality and customer quality was investigated in the literatures, to find a basis for its relation to the quality of hotel service. However, previous 1) Among the service quality components, the strongest correlation exists between physical quality and service quality. 2) Hotel quality is most influenced by customer quality, followed by service provider quality and physical quality showing that when customer quality is incorporated as a prerequisite parameter if hotel quality it has the most effect on hotel quality, which is a new result. 3) Customer quality plays a significant indirect role via hotel quality on performance, and the physical quality and service provider quality offered to the customer at a hotel have more direct effect on performance, illustrating the difference in the effect on hotel quality depending on the component of hotel quality. 4) The evaluation of hotel quality and performance becomes more meaningful and valid only when customer quality is included as a prerequisite parameter of hotel quality to strongly interact with service provider quality 5) Comparative analysis of the different qualities according to the hotel class show a significant difference in customer quality, physical quality and service provider quality and performance between first-class and second-class hotels.

  • PDF

A study on the P.O.E about the space plan of resort hotel - Focused on the case study of the space of the ski resort hotel - (리조트호텔 공간구성에 대한 사용자 평가에 관한 연구 - 스키리조트호텔의 공간사례분석을 중심으로 -)

  • 권혁진;김형철;백승철;한혜련
    • Korean Institute of Interior Design Journal
    • /
    • no.36
    • /
    • pp.60-67
    • /
    • 2003
  • This study examines what the resort hotel user's requirements with the inauguration of 5 working days are. For that, the present conditions, concepts, principles, development history and examples of the domestic resort hotel were researched. Also the field survey on the real users was carried out, asking what the problems are in using the domestic resort hotel. These research materials can be utilized for the practice application on the planning of the resort hotel with the analyzing each available spaces. In the survey result, the point on the rooms which are considered as the most important aspect for the profits of the hotel got high grade, but the rest which are not related with the profits directly was revealed to get quiet low grade. This result shows the problems which must be improved considering the fact that the actual purpose of resort hotel is the lesuire and rest. Not only the convinience in using each facilities and the contentment in the aspect of room design, but the connection between the spaces will be considered in the planning on the constructing the spaces of future resort hotel.

A Study on the Effect of Emotional Intelligence on Organizational Commitment and Work Performance of Non-regular Hotel Culinary Staff (비정규직 호텔 조리종사원의 감성지능이 조직몰입, 업무성과에 미치는 영향에 관한 연구)

  • Kim, Dong-Gyu;Lee, Yeon-Jung
    • Culinary science and hospitality research
    • /
    • v.23 no.4
    • /
    • pp.43-55
    • /
    • 2017
  • The purpose of the study is to provide data for an efficient human resources management of hotel corporation by examining if the emotional intelligence with affective involvement and continuous involvement could impact work performance. For the field test and verification, the non-regular hotel staffs from November $1^{st}$ to $30^{th}$, 2016 were selected as the research objects. The research result is summarized as follows. First, the emotional intelligence of non-regular hotel staff impacted positively on affective involvement and continuous involvement. Second, the continuous involvement had a positive influence on work performance. Lastly, the emotional intelligence of non-regular hotel staff appeared to have a positive effect on the work performance. With this research, it may have an opportunity to utilize this study result as an educational material to enhance emotional intelligence of hotel corporation. In conclusion, it may need to introduce an emotional intelligence enhancement program in the hotel corporation. Also, in order to improve work performance, intensive efforts in organizational level would be required by enabling employees to make an affective involvement. Finally, to cope with rapidly changing circumstances, additional empirical study should be conducted that the affective involvement of non-regular hotel staff impacts the work performance.

A Study on the Types and Characteristics of Servicescape of Design Hotel - Focused on the Case of the Design Hotel in Europe - (디자인 호텔의 서비스스케이프 유형과 특성에 관한 연구 - 유럽의 디자인 호텔 사례를 중심으로 -)

  • Lee, Seung-Hee;Lee, Hyunsoo
    • Korean Institute of Interior Design Journal
    • /
    • v.24 no.6
    • /
    • pp.68-78
    • /
    • 2015
  • The servicescape of a design hotel means the physical environment in which a service is produced and consumed. Servicescape refers to the comprehensive physical environment perceived by users and is composed of physical elements such as ambient conditions, space, function, signs, symbols and artifacts. For a successful operation of a design hotel, it is necessary to investigate the design hotel's servicescape types according to characteristics of design hotel's servicescape to provide various servicescape. The purpose of this study is to classify the types of servicescape on design hotel and analyze characteristics through the case study. A case study on Europe's design hotels to find various servicescape design methods was conducted. According to characteristics of design hotel the types, it is also categorized into four different types: history/tradition, art/culture, collaboration, locality. The case study demonstrated that European design hotels were making many efforts for their uniqueness and differentiation by considering the cultural and historical characteristics of their city and providing art and cultural space for their community. Design hotels in Korea should not only provide visitors with opportunities to have special experience through the nation's own culture and history but also serve as a place of community activities.

A Study of General Reducing Criteria of Customer -Oriented Perceived Gap for Hotel Service Quality

  • Chen, Ching-Piao;Deng, Wei-Jaw;Chung, Yi-Chan;Tsai, Chih-Hung
    • The Asian Journal on Quality
    • /
    • v.9 no.1
    • /
    • pp.113-133
    • /
    • 2008
  • In recent years, speedy development of Taiwan's hotel industry intensifies market competition, customers' demands on hotel services quality also increase with the increase of their consumption consciousness, and their demands on hotel types diversify, therefore hotel industry should concern on their unique management services quality brought by their different hotel types. The current designed service system or service transmission process may fail to meet customers' demands owing to emphasizing degree gap in service quality. What is worse, it is difficult for hotel industry to actualize complete customer segregation and to provide customized services, therefore comprehensive understanding of customers' demands on the service quality of different types hotels would contribute to operating management improvement of Taiwan hotel industry. This paper divides Taiwan hotels into three types: international tourism commercial type, holiday type and motel, the general hotels. It studies the emphasize degree gap in service quality between the industry and the customers. Data analysis shows that service quality gap (perceived gap) of hotels of different types exists in several quality aspects; what's more, the perceived gaps, service quality aspects, and its items of different types of hotel are also different. After an integrated analysis, this paper puts forward a general and customer-oriented quality item suitable for hotel industry to shorten the perceived gap of service quality, so that the hotel industry could design a service system and service transfer system, which could meet most lodging customers' demands in the context of pluralized customer sources.

Effects of the Personality Traits of Hotel Chefs and LMX on Innovative Behavior (호텔조리사의 성격특성과 LMX가 개인혁신행동에 미치는 영향)

  • Lee, Chan-Ok;Cho, Eun-Hye;Cho, Yong-Bum
    • Culinary science and hospitality research
    • /
    • v.19 no.5
    • /
    • pp.59-75
    • /
    • 2013
  • This paper investigated the effects of hotel chefs' personality and leader-member exchange(LMX) on innovative behavior. The sample for the study is 300 chefs extracted from four five-star hotels in Busan metropolitan area. Self-administrated questionnaires are distributed and 267 usable ones are collected and used for the analyses. The findings of the research are as follows, First, hotel chefs' personality consists of neuroticism, openness, friendliness, conscientiousness and extroversion. Second, hotel chefs' LMX consists of attachment, loyalty, a sense of contribution and respect. Third, hotel chefs' openness, considerateness, and leadership positively affect hotel chefs' LMX and hotel chefs' introversion negatively affect hotel chefs' LMX. Fourth, hotel chef's innovative behavior is affected by hotel chef's attachment, loyalty and respect.

  • PDF

A Study on the design access method of the modern hotel - Focus on the case study of design hotel - (현대 호텔의 디자인 접근방법에 관한 연구 - 디자인 호텔 사례를 중심으로 -)

  • 김호정;이정욱
    • Proceedings of the Korean Institute of Interior Design Conference
    • /
    • /
    • pp.93-97
    • /
    • 2003
  • Since late 20th century, modern society formed various thinkings. Therefore, moderns wished to exuviate law and standardization. Together, fast economic growth increased moderns' travel, These phenomenons became development opportunity of the hotel. Moderns want new culture and experience. Also, moderns preferred the special design hotels which can do different experience. I choose three typical designer of the design hotel and Wish to study about their design access method design hotel. Because their design's character have effect on other design hotel design. Therefore, this study should like to become design access method of design hotel.

  • PDF

A Study on Using Realities for Hotel Lobby -Focused on Resort Hotel in Cheju (호텔로비의 이용실태에 관한 조사연구-제주지역 관광호텔을 중심으로)

  • 최재권
    • Korean Institute of Interior Design Journal
    • /
    • no.3
    • /
    • pp.71-77
    • /
    • 1994
  • The purpose of this study is to investigate the utilization of the interior environment in hotel lobby and to grasp the requests of visitors. The significance of the study is to illustrate the present characters of hotel lobby and to offer the basic data for future hotel projects. The materials for this study has been collected through questionnaires garnered from six deluxe hotels in Cheju, and statistically analyzed by the semantic differential scale of L. E. Osgood. The conclusion of this study as follows . 1) Hotel lobby is used as waiting space for a short time and frequent use is four times a day. The lobby is used by the quest for meeting , waiting as a resting place while it serves as the visitor's meeting and resting place. 2) The user prefers the lobby's open space. It is desirable for the area of activity of a quests and visitors to have separate entrances. The space composition of the lobby is centrally located between the room and subsidiary equipment. The hotel lobby has needed of a method which promotes lobby image through a magnificent view of the outside.

  • PDF