• 제목, 요약, 키워드: dialogic communication theory

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Digital Diplomacy via Social Networks: A Cross-National Analysis of Governmental Usage of Facebook and Twitter for Digital Engagement

  • Ittefaq, Muhammad
    • Journal of Contemporary Eastern Asia
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    • v.18 no.1
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    • pp.49-69
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    • 2019
  • Over the last couple of years, digital diplomacy has become a fascinating area of research among Mass Communication, Peace and Conflict Studies, and International Affairs scholars. Social media and new technology open up new avenues for governments, individuals, and organizations to engage with foreign audiences. However, developing countries' governments are still lacking in the realization of the potential of social media. This study aims to analyze the usage of social media (Facebook & Twitter) by the two biggest countries in South Asia (Pakistan and India). I selected 10 government officials' social media accounts including prime ministers', national press offices', military public relations offices', public diplomacy divisions', and ministries of foreign offices' profiles. The study relies on quantitative content analysis and a comparative research approach. The total number of analyzed Twitter tweets (n=1,015) and Facebook posts (n=1,005) include 10 accounts, five from each country. In light of Kent and Taylor's (1998) dialogic communication framework, the results indicate that no digital engagement and dialogue occurs between government departments and the public through social networking sites. Government departments do not engage with local or foreign audiences through digital media. When comparing both countries, results reveal that India has more institutionalized and organized digital diplomacy. In terms of departmental use of social media, the digital diplomacy division and foreign office of India is more active than other government departments in that nation. Meanwhile, Pakistan's military public relations office and press office is more active than its other government departments. In conclusion, both countries realize the potential of social media in digital diplomacy, but still lack engagement with foreign audiences.

한국 정부-국민 간 정책소통지수개발 연구: 정책유형별 비교를 중심으로 (A Study on the Development of Policy Communication Index between Korean Government and People: Focused on the Comparison of Policy Types)

  • 차희원;김수진
    • 광고학연구
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    • v.29 no.3
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    • pp.57-90
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    • 2018
  • 본 연구의 목적은 한국 정부-국민 간 정책소통지수를 개발하고 정책 유형별 정책소통지수의적용을 통해 정책소통의 차원과 중요성을 평가하는데 있다. 대화커뮤니케이션을 이론적배경으로 하여 한국 정부-국민 간 정책소통지수를 개발하기 위해 2단계를 거쳐 지수를 정화하고 신뢰도와 타당도를 확보했다. 1단계에서는 문헌연구와 전문가 심층인터뷰를 거쳐서 정책소통구성요소를 도출하였고, 2단계에서는 일반인을 대상으로 한 서베이를 실시하여 확인적 요인분석과 구조방정식 모형분석을 통해 신뢰도와 타당도를 확보하였다. 최종 확정된 정책소통지수는 상호성과 개방성의 2개 차원을 지니며 상호성은 6개의 하위차원, 개방성은 3개의 하위차원을 지닌것으로 나타났다. 정책소통지수의 상호성과 개방성 차원은 정책유형별로 다르게 나타났는데 분배정책인 문화정책 소통에 있어서는 상호성 차원이 강하게 나타난 반면 재분배정책인 교육정책소통에 있어서는 개방성 차원이 중요한 것으로 나타났다. 본 연구는 정부조직과 국민간의 대화커뮤니케이션에 초점을 맞추어 정책소통지수를 개발하고 정책유형별로 정책소통지수의 영향력을검증한 실증 연구로서 의미를 지니며, 정책소통의 차원을 이해함으로써 전략적 정책홍보에 적용가능성을 제시한데 실무적 함의가 있다.

Focus Group Based Evaluation of Social Media Usage in Indonesia's Digital Government

  • Kartikawangi, Dorien
    • Asian Journal for Public Opinion Research
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    • v.8 no.1
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    • pp.41-58
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    • 2020
  • This article attempts to explain social media use within the relationship between the public and government of Indonesia in the era of digital government, as well as to consider public opinion on this matter. This research is based on the application of social media logic and the theory of dialogic communication and action. A qualitative descriptive approach was used to observe the general behavior of social media use by 34 ministries in Indonesia, including interviews with the resource persons within the ministries and focus group discussions with members of the public and observers. The research shows that the relationship between the public and government is accommodative and in line with social media logic. The public sector implemented social media as its platform, which has been further adopted by all ministries. The public sector cannot avoid social media, as it has become part of basic connectivity, even though the use of social media by the government still tends to be in the form of presenting public information. There are advantages and disadvantages of the usage of social media by the government. The advantages include allowing the government to be more open via social media so that communication between the government as the ruling organization and its public can be more fluent. Social media provides space to the public sector in the practice of digital government. Some disadvantages arise as logical consequences that usage of social media cannot be separated from the implementation of digital government. The adaptive behavior of social media by the government can be found by following social media logic as part of digital government implementation. Social media logic causes the government to follow the rules of social media. In this context, the strength and power of the country seems to be regulated by social media. Therefore, more studies on how social media is managed in the context of its usage as digital government support is needed.