• Title, Summary, Keyword: User Satisfaction

Search Result 1,827, Processing Time 0.054 seconds

A Study of user-centric service model and user satisfaction analysis for information service

  • Kim, Chang-Su;Jung, Hoe-Kyung
    • Journal of information and communication convergence engineering
    • /
    • v.7 no.2
    • /
    • pp.92-97
    • /
    • 2009
  • Lately, influence of information rises and interest about satisfaction estimation of information providing service is risin. According to rapid change in information environment, information-providing service is being changed in various form, in which center development is made in relation to the effort for customer satisfaction intended to enhance user's satisfaction level through providing more convenient and higher service centered on information service user rather than information service provider. Organizations providing information service is also changing their service from traditional one centered on service provider to that for user's satisfaction and service quality, and evaluation of information service quality and measurement of user's satisfaction as the result of using information service are regarded important. In this respect, it is needed to measure user's satisfaction level for environmental factors of information service and analyze what kind of influence they have to enhance user's satisfaction level of information service. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information-providing service, service satisfaction, satisfaction of user of system satisfaction is increased. In this paper, we propose a model of the user satisfaction index for information-providing services and present the user satisfaction index is measured to the model. Also we this study suggest qualitative improvements of information-providing service required for change to user-centric information-providing service through measuring user satisfaction index of ITFIND system and schemes to improve information quality

Factors Affecting the Characteristics of SNS on User Satisfaction and Intention (소셜네트워크서비스 특성이 이용자 만족도에 영향을 미치는 요인)

  • Kim, Byung Gon
    • Journal of Information Technology Applications and Management
    • /
    • v.19 no.4
    • /
    • pp.213-225
    • /
    • 2012
  • The identified research result can be outlined more specifically as follows: first, informativeness of SNS was giving positive impact to some degree on the user satisfaction; second, connectivity of SNS was giving very positive impact on the user satisfaction; third, accessibility was giving very positive impact on the user satisfaction; forth, usability of SNS was giving very positive impact on the user satisfaction; fifth, amusement of SNS was giving very positive impact on the user satisfaction; the satisfaction level of SNS users gave positive impact on the further intention of SNS users. It was identified, however, that interactiveness of SNS was the factor that did not give much impact on the user satisfaction. This result comes from the analysis that SNS is convenient to actively explore and get further information that users wish to find, while they are insufficient in function to provide the information other users require or exchange information among users through the SNS.

A Study on Factors for the User's Satisfaction of the a-Trade Service System (전자무역서비스 시스템의 사용자 만족 요인에 관한 연구)

  • Shin, Seung-Man;Jeong, Yoon-Say
    • International Commerce and Information Review
    • /
    • v.10 no.3
    • /
    • pp.117-140
    • /
    • 2008
  • The purposes of the study are to measure the relative importance of independent variables, to analyze relation between user satisfaction and use, and to improve the level of user satisfaction in using e-Trade system(uTradeHub). The study develops the independent variables in three dimensions(i.e the quality of system, quality of information, and quality of service), estimates the level of satisfaction on a par with these variables, and analyzes the causal relation of these variables. The major findings of the study are as follows. First, there is a significant casual relationship between the quality of system and user satisfaction, thus the hypothesis is accepted. Second, there is a significant casual relationship between the quality of information and user satisfaction, thus the hypothesis is accepted. Third, there is a significant casual relationship between the quality of service and user satisfaction, thus the hypothesis is accepted. Final, there is a significant casual relationship between the user satisfaction and use, thus the hypothesis is accepted.

  • PDF

An Empirical Study of MIS CSF's for Small & Medium Business In Korea (우리 나라 중소기업 정보시스템의 성공요인에 대한 실증분석)

  • Ahn Jae-Young
    • Management & Information Systems Review
    • /
    • v.3
    • /
    • pp.399-417
    • /
    • 1999
  • The purpose of this paper id to study the factors influencing MIS user satisfaction. For this purpose. I have reviewed the results of past studies on the performance factor of MIS, and introduced a new model associated with small & Medium Business. On the basis of this model, I have hypothesized that the following variables influence user satisfaction : (gender, age), individual characteristics(user attitude, training for user), managerial characteristic(top management involvement, organizational support) and task characteristics(task structure). There were 195 participants surveyed using questionnaires from 25 different small & medium Business in Pusan. The research model and associated hypotheses were tested by following statistical techniques: reliability test, regression, t-test and ANOVA. The findings of this study are follows; 1. It was found that gender and age are not correlated user satisfaction. 2. Among individual characteristics, only user attitude influence user satisfaction significantly. 3. While organizational supports influence positively user satisfaction, top management involvement do not influence it. 4. Task structure is highly correlated with user satisfaction. In spite of many factors affecting MIS success, this study did not consider all variables affect on user satisfaction. We need integrated model including more various factors.

  • PDF

The Influence of Characteristics of Local Government Web-sites on User Satisfaction and Trust (자치단체 웹사이트의 특성이 사용자 만족과 신뢰에 미치는 영향)

  • Song, Ju Hyun;Park, Jong Hun
    • Journal of the Society of Korea Industrial and Systems Engineering
    • /
    • v.42 no.3
    • /
    • pp.39-51
    • /
    • 2019
  • This paper is an exploratory study to investigate the influence of characteristics of local government web-sites on user satisfaction and trust. The objective of this research is to identify the characteristics of local government web-sites influencing on user satisfaction and trust, and determine how they affect user satisfaction and trust. From the literature review, we identify four characteristics which are expected to influence on user satisfaction: technical, information, customer-oriented, and work-performing characteristics. In addition, we develop research model that the four characteristics are expected to affect user satisfaction and trust via users' perceived values. The results of the research are as follows. The technical, customer-oriented, and work-performing characteristics significantly affects perceived values, which significantly affected user satisfaction and trust. Perceived value is partially mediated by user satisfaction in affecting user trust. The characteristics of local government web-sites affecting perceived values differed partially by the purpose of visitor. As for the personal goal, the technical, customer-oriented, and work-performing characteristics significantly affect perceived values, with the technical and customer-oriented characteristics having more significant effects. As for the business goal, the technical, information, work-performing characteristics significantly affected perceived values, with information characteristics having more significant effects.

An Empirical Study of the Influence of Expectation, Perceived Performance, and Disconfirmation on Information Systems User Satisfaction (정보시스템 사용자의 기대, 시스템의 지각된 성능, 기대불일치가 사용자 만족에 미치는 영향에 관한 실증적 연구)

  • Kim, Jong-Uk;Shim, Seung-Kyoon;Kim, Byung-Gon
    • Asia pacific journal of information systems
    • /
    • v.14 no.1
    • /
    • pp.101-123
    • /
    • 2004
  • User satisfaction has been widely used by information system(IS) researchers as the most appropriate surrogate variable for the systems success since Bailey and Pearson(1983) provided their user satisfaction measurement. Because user satisfaction is a perceived performance measure by users, not a real or objective measure for systems success, however, perceived user satisfaction by users may not be exactly identical with the real systems performance. In this regard, if the user's ultimately perceived satisfaction is different from the real systems performance, we need to investigate why these two measures are different and which factors may cause the difference. From the perspective of disconfirmation of user expecations, this study examined why user satisfaction and real systems performance may not be identical each other. Expectaion-disconfirmation theory which has had a central role in marketing in explaining the effects of expectation and disconfirmation on consumer satisfaction was similarly adopted in this study to explain the role of expectation and disconfirmation in user satisfaction in the IS environment. Based on the expectation-disconfirmation theory, the current study developed a research model to examine the effects of expectation, system performance, and disconfirmation on user satisfaction in particular. Six research hypotheses derived from the research model were empirically tested using the partial least squares(PLS) method. The results of the statistical analysis indicate that the effects of system performance and disconfirmation were fairly strong on user satisfaction, while the user's expectation has shown insignificant influences on user satisfaction.

Construction Of The Measurement Model Of User Satisfaction In Internet Shopping Environment -Based On The End-Use Computng Satisfaction Instrument -

  • Kim, Tae-Hwan
    • International Commerce and Information Review
    • /
    • v.8 no.1
    • /
    • pp.3-13
    • /
    • 2006
  • To develop and validate an instrument to measure user satisfaction in Internet shopping environment, the EUCS instrument by Doll and Torkzadeh (1988) was used for this research. The results of the study shows how the main constructs of the model that will eventually interact for the user satisfaction in internet commerce environment. This research will present significant progress towards keeping the End-User Computing Satisfaction instrument relevant and applicable under the Internet shopping environment.

  • PDF

User Behavior and Level of Satisfaction Analysis of Neighborhood Parks - Focused on the Central Park in Dongtan 1 New Town, Hwaseong City -

  • Noh, Shinae;Kim, Shinwon
    • Journal of East Asian Landscape Studies
    • /
    • v.12 no.3
    • /
    • pp.43-52
    • /
    • 2018
  • With the increasing interest among modern people in the environment and leisure activities, the social demand for parks and green spaces is increasing. Thus, with the increase in park consumers, it is necessary to systematically investigate and analyze user characteristics and demands and continuously reflect them in park management to increase user satisfaction. Therefore, this study focused on Central Park in Dongtan 1 New Town, Hwaseong City, to analyze and evaluate what variables affect users' behavior and satisfaction and suggested ways to construct future neighborhood parks. After theoretical considerations, the site was investigated and analyzed, and user behavior and satisfaction were studied through surveys and in-depth interviews. The results showed that user satisfaction with the Central Park was generally high, and the park had a large positive effect on the satisfaction with the residential environment among residents. It seems that the psychological and mental satisfaction provided by the park, which relieves mental and physical stress in modern people's busy lives and supports static and dynamic recreational activities, will be high. It was judged that if user demands are more actively reflected upon, user satisfaction can be increased, and parks can be vitalized.

A study on user Satisfaction of the Junior College Library based on its Characteristics of Space Composition (전문대학도서관의 공간구성 특성에 따른 이용만족도 연구)

  • Lee, Su-Young
    • The Journal of Korean Institute of Educational Facilities
    • /
    • v.24 no.6
    • /
    • pp.37-44
    • /
    • 2017
  • This study is about user satisfaction of the Junior College Library based on its characteristics of space composition. For this, we studied characteristics of space composition targeting the libraries in colleges in Seoul and Gyeonggi-do. First, in case of study of characteristics of space composition for books and library data, student satisfaction for traditional and normal library areas was high. It means that the service based on library areas should start from normal library areas as well as there is a change about space as the type of data in libraries change to electric data and multimedia. Second, If we look at the space for a reader and a user, satisfaction for a normal reading room was high. we can also see that satisfaction for a computer room and a multimedia reading room was not higher but still high. Also, the reason why satisfaction for a multimedia reading room that provides various activities was high was that the complex of a library space is needed to provide users with various activities. Third, in case of space for programme function and meeting, satisfaction for the room of video information and the group study room was high. we can see that user satisfaction for the space got high basically when a user is satisfied with the proper information technology based on interaction Fourth, as a result of variance analysis of 3 spaces of Junior College Library and the services, the size of the space of service does not influence user satisfaction directly. Even the space is small, if it decorates variously like with a lighting for a user, a window seat to meet the nature of users and has specific factors such as space reservation using internet, user satisfaction is high. If we summarise the result of this study, to make user satisfaction for speace in a Junior College Library higher, not just we need to try to make it extend as a educational, a cultural place but we also need to accept the student's requirement that the space also needs to be extend as a complex cultural space.

A Study on the Antecedents of Research Facility Public Usage Enhancement: Focusing on Service Quality, User Satisfaction and Reuse/Recommendation Intention in the Case of RFID/USN Support Center (공공 연구시설 활용 증진의 선행요인에 대한 연구: RFID/USN 종합지원센터의 서비스품질, 이용자만족, 재이용 및 추천의도를 중심으로)

  • Yoo, Seuck-Cheun;Jung, Uk;Park, Chan-Kyoo
    • Journal of the Korean Operations Research and Management Science Society
    • /
    • v.35 no.2
    • /
    • pp.37-51
    • /
    • 2010
  • Understanding the antecedents of high public usage of national R&D facilities is a critical issue for both academics and facility managers. Previous researchrelated to general service management has identified service quality and user satisfaction as important antecedents of reuse and recommendation intention. The current paper reports findings from a survey which looked into the impact of service quality dimensions and user satisfaction on reuse and recommendation intention in the field of R&D facility public usage. Findings indicate that service quality appears to be linked to user satisfaction, and user satisfaction to be linked to reuse and recommendation intention. Findings also indicate that user satisfaction played as a mediator on the relationship between service quality and reuse/recommendation intentions in R&D facility public usage domain.