• Title, Summary, Keyword: Service Space

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The Evaluation of Application for Universal Design Principles in Local Government's Public Service Center - Focusing on Five District's Public Service Centers in Gwangju Metropolitan City - (지방자치단체 민원실의 유니버설디자인 적용도 평가 - 광주광역시 구청사를 중심으로 -)

  • Choe, Ah jin;Kim, Mi Hee
    • Korean Institute of Interior Design Journal
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    • v.25 no.1
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    • pp.172-180
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    • 2016
  • This study aimed to evaluate how universal design principles are embodied in the Public Service Center. It will be used for planning the basic materials of the interior environmental design for Public Service Center facilities and for developing ways to improve interior environments in order for them to be conveniently used. In studying a method, we conducted an Universal Design check list to evaluate interior environment, targeting five Public Service Center facilities located in Gwangju Metropolitan city. This study investigated the Universal Design suitability of center interior Public Service Center on the basis of the tools for Universal Design check list which was composed of supportive design, adaptable design, communicability, safety-oriented design, and accessible design. Through theoretically considering the services of Gwangju's old city hall public service center, which got divided into common space, public service space, waiting space and informative material space. Evaluation on universal design application level showed that those with best universal design application are supportiveness and safety in public service space, communication efficacy and safety in waiting space and safety and accessibility in informative material space and acceptability in waiting space had the lowest application level.

A Study on the Satisfaction of Service Design of Food and Beverage Flagship Stores (식음료 플래그십스토어 서비스디자인의 만족도 연구)

  • Kim, Hye-Ji;Han, Hae-Ryon
    • Korean Institute of Interior Design Journal
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    • v.24 no.4
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    • pp.70-79
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    • 2015
  • The concept of food and beverage space in modern society is changing into complex space where various experiences are provided. With the increase of food service brands, those brands are getting standardized. Providing more differentiated experience and service became an element of competition to companies. The flagship stores among stores presented by companies have much influence on promotion and sales. Thus, it would be necessary to provide integrated service by adopting service design process for the differentiated design of such experiential space. The objective of this study is to examine the satisfaction of service design of food and beverage flagship stores. By creating a checklist to evaluate the space through the theoretical consideration of flagship stores and service design, the satisfaction of service design of food and beverage flagship stores was analyzed. Through the survey with users of the case space, it was possible to check the satisfaction of the service design elements applied to the food and beverage flagship store space. The satisfaction with service design was evaluated through the 5point scale. When the average point was high, the satisfaction with service design elements was high. In the results of the analysis, regarding the spatial composition of flagship stores, the overall interior/exterior atmosphere should contain the image of the company. As flagship stores compose space that can express various event space and company itself on top of the space for sales, they should present the spatial composition differentiated from other general commercial spaces. The significance of a study on service design of flagship stores is to show positive effect on flagship store space. In the future, it would be necessary to have comparative analysis on domestic and foreign cases applied with the service design process, and also to analyze the strategies in the aspect of service design.

A Study on the Inner Space Characteristics of Local Government Civil Service Space of Seoul City (서울시 구청 대민서비스공간의 실내공간특성에 관한 연구)

  • Park, Sun-Ju;Kim, Moon-Duck
    • Proceedings of the Korean Institute of Interior Design Conference
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    • pp.258-263
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    • 2008
  • This study aims to investigate the changing roles of Local Government and the ways to improve the space plan, especially focusing on the Local Government civil service space of Seoul City. Recently, many Local Government have endeavored to get rid of the authoritative images and change themselves to a space featuring cultural functions and efficient performance. Local Government buildings in Seoul City are trying to decorate the inner and outer images through new construction or extension of buildings so as to become more friendly to residents. Such efforts are visualized especially in civil service space. Civil service space represents the whole image and role of the Local Government. In addition, civil service space and resting space, which are frequently used, are correlated and more and more accessible to each other as administrative and civil services are increasing. By integrating and developing such features, civil service space of Local Government that meets the requirements of the new era will be presented.

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User's Satisfaction with Universal Design in Local Government's Public Service Center - Focusing on Public Service Centers in Gwangju Metropolitan City - (지방자치단체 민원실의 유니버설디자인에 대한 이용자 만족도 조사연구 - 광주광역시 구청사를 중심으로 -)

  • Choe, Ah-Jin;Kim, Mi-hee
    • Journal of the Korean housing association
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    • v.27 no.4
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    • pp.67-76
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    • 2016
  • The purpose of the study was to identify user' satisfaction about universal design in public service center that will be needed for helping planning and design the public service center. This study conducted a questionnaire survey targeting visitor in five district's public service center in Gwangju metropolitan city. A total of 253 responses were analyzed for identifying the level of satisfaction about universal design in public service center. The study also analyzed of the respondents depending on their demographic characteristics. The features of universal design were categorized into supportive design, communicability, safety-oriented design and accessible design, and total 25 specific items were included in the evaluation. Most of the respondents were satisfied with the waiting space, however they showed a lower level of satisfaction toward the information materials space. Those with a higher education attainment tended to be associated with stronger satisfaction with common space and information materials space. Groups with a lower age were more likely to be satisfied with common space and public service space. Also female tended to show a stronger degree of satisfaction with common space than male. The findings from this study should provide a guideline for planning and design the public service center.

Correlation between Knowledge level and Space Perception Ability of Pre-service Elementary School Teacher on 'Earth and Space' of Elementary Science (초등과학의 '지구와 우주' 영역에서 초등예비교사의 지식수준과 공간지각 능력과의 관계)

  • Lee, Yong-Seob
    • Journal of the Korean Society of Earth Science Education
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    • v.6 no.3
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    • pp.252-260
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    • 2013
  • The purpose of this study is find out the correlation of level of knowledge of pre-service elementary teacher with space perception ability on 'Earth and Space' of elementary science. During the second semester of 2013, for 15 weeks, the classes were conducted for 3 hours per week and we find out knowledge Understanding degree and select terms offered by 5th grade science courses 'The solar system and the stars', 'Earth and Moon', 'change of seasons' section and measured space perception ability degree of pre-service elementary school teacher with a questionnaire. We analyzed the correlation of understanding level of knowledge in the field of astronomy of pre-service elementary school teacher with space perception ability. The results of the study are presented as follows. First, pre-service elementary school teacher showed a low level of knowledge understanding as it goes the upper grades about upper concept in 'The solar system and the stars', 'Earth and Moon', 'change of seasons' section' of astronomy area of elementary science 'Earth and space sector'. The pre-service elementary school teachers needs to acquire knowledge of astronomy area in elementary school curriculum. Second, pre-service elementary school teacher showed that there are differences individually in 'finding solid body' of sub-element of space perception ability. This shows that 'finding solid body' factor is associated with space perception ability. Third, in the section of 'The earth and the Universe' for elementary education, 'Reflection' and 'Finding solid body' which are low-level components of space perception ability were verified that have a corelationship with general grades in the astronomy conception test.

Emergency Alarm Service for the old and the weak by Human Behavior Recognition in Intelligent Space (지능공간에서의 인간행동 인식을 통한 노약자 및 환자의 위급상황 알람 서비스)

  • Lee, Jeong-Eom;Kim, Joo-Hyung;Lee, Hyun-Gu;Kim, Sang-Jun;Kim, Dae-Hwan;Park, Gwi-Ta
    • The Journal of Korea Robotics Society
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    • v.2 no.4
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    • pp.297-303
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    • 2007
  • In this paper, we discuss a service to give alarm in the case of emergency for the old and the weak by human behavior recognition in Intelligent Space. Our Intelligent Space consists of mobile robots, sensors and agents. And these components are connected to network framework. Agent analyzes data acquired from networked sensors and determines task of robots and a space to provide a service for humans. In our emergency alarm service, human behavior recognition service module analyzes accelerometer data obtained from body-attached human behavior sensing platform, and classifies into four basic human behavior such as walking, running, sitting and falling-down. For the old and the weak, falling-down behavior may bring about dangerous situations. On such an occasion, agent executes emergency alarm service immediately. And then a selected mobile robot approaches fallen person and sends images of the person to guardians. In this paper, we set up a scenario to verify the emergency alarm service in Intelligent Space, and show feasibility of the service from our simulation experiments.

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Case of Service Design Process for Medical Space Focused on Users (사용자중심 의료공간을 위한 서비스디자인 프로세스의 적용사례)

  • Noh, Meekyung
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.21 no.4
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    • pp.27-36
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    • 2015
  • Purpose: Of late, the focus of service design is moving toward emphasizing customer satisfaction and taking users' experience more seriously. In addition to the change in perspective in service design, scholars in this area are paying more attention to service design methodology and process, as well as its theory and real-world case studies. In the case of medical space, there have been few studies in attempting to apply service design methods useful for deriving user-focused results. The author of this paper believes, however, case study-oriented approaches are more needed in this area rather than ones focusing on theoretical aspects. The author hopes thereby to expand the horizon to practical application of spatial design beyond service design methodology. Methods: In order to incorporate the strengths of service design methodology that can reflect a variety of user opinions, this study will introduce diverse tools in the framework of double diamond process. In addition, it will present field cases that successfully brought about best results in medical space design. It will end with summarizing the ideal process of medical space design which is reasonable and comprehensive. Results: Medical service encompasses preventive medicine as well as treatment of existing medical conditions. A study in establishing the platform of medical service design consists of a wide range of trend research, followed by the summary of two-matrix design classification based on results of the trend research. The draft of design process is divided into five stages composed of basic tools for establishing spatial flow lines created by matching service design tools with each stage of space design processes. In all this, most important elements to consider are communication and empathy. When service design is actually applied to space design, one can see that output has reflected the users' needs very well. The service design process for user-oriented medical space can thus be established by interactions on the final outcome and feedback on the results. Implications: One can see that the service design with the hospital at its center produces the result that encompasses the user's needs best. If the user-focused service design process for medical space can be extended to other space designs, the author believes that it would enhance the level of satisfaction for users and minimize trials and errors.

A Study on the Space Composition of Community Service Unit at the Social Welfare Center in Small City (소도시 사회복지관의 지역복지부문 공간구성에 관한 연구)

  • Rim, Sang-Kyu;Chai, Hee-Jai
    • Journal of the Korean Institute of Rural Architecture
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    • v.9 no.2
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    • pp.87-94
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    • 2007
  • The recent change of social environment has influence on the configuration of space for the community social welfare center. And so the relation of space and the service function required the change of spatial configuration. The social welfare center fills the role of family welfare, domiciliary care, community service etc. In such sense, this research explore the conditions of spatial configuration for the community welfare service unit of social welfare center in small city. For this study, it was investigated the space role and service function, the service program, the usage characteristics, the room satisfaction of social workers. In sum, the useful data were collected, analyzed, and colligated by case study. It could be used in the basic design criteria of community service unit for the social welfare center in small city.

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The Analysis of Japanese Public Libraries' Characteristics by Types: Focused on the Consideration of Liaison Between Service Contents and Service Space (일본 공립도서관의 유형별 특성 분석 - 서비스내용과 서비스공간의 연계적 고찰을 중심으로 -)

  • Jung, A-Young
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.23 no.2
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    • pp.171-185
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    • 2012
  • This study takes note on the need for the consideration of the relationship between the service contents and service space which libraries provide, since at the moment the demands of library users, purpose of using it, etc. gradually become varied. In this study, type classification of public libraries was done focused on the relationship between service contents and service space, targeting Japanese public libraries. Through linking approach between service contents and service space, the analysis of Japanese public libraries' characteristics and type characteristics could be captured. This study has ultimately aimed to prepare for the basic data which will help Korean public libraries to make connection between service contents and service space in the future. The collected service contents and service space had been analyzed by multi-dimensional data analysis methods such as the "Quantification Theory Analysis Type III" and "Cluster Analysis". After characters of libraries were analyzed, the findings of this study show the views such as "the field of information provided, the method of information provision, and the object of service provision." And types of 44 libraries are classified into those which have 6 kinds of characteristics as follows : (1) group-oriented libraries which provide the jobs and employment information, (2) libraries which provide the jobs and employment information through the counselling space, (3) individual-oriented libraries which provide the information of education-related fields, (4) group-oriented libraries which provide the information of education-related fields, (5) libraries which provide information focusing on the counselling space, (6) individual-oriented libraries which focused on the service provision.

A Study on the Service Area Planning of Elderly Care Facilities (노인요양시설 서비스 공간 계획에 관한 연구)

  • Choi, Jong-In;Lee, Nak-Woon
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.14 no.4
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    • pp.11-20
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    • 2008
  • The demand of the care facilities for the elderly will be increased, because of the social changes which desire well organized medical treatment service. However, they have been illogically administrating such as preparing service at living space because of lacking places which provide living service. So the side of administration, it is necessary to have a security and improvement in that kind of needed place. The studies of elderly care facilities have been placing too much emphasis on the living space of the residential facilities and their welfare facilities compare with the service providing place which is ignored just as a part of the living space. This study focus on a situation of elderly care facilities and analyze a service space using in facilities, so it can be applied to service place plan for the future.

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