• Title, Summary, Keyword: Service Facilities Evaluation

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The Service Evaluation of Connection and Transfer Facilities in the High-speed Railway Stations (고속철도역의 연계환승시설 서비스 수준 평가)

  • Han, Sung-Yoeb;Kim, Kang-Seob;Park, Min-Kyu;Kim, Si-Gon
    • Proceedings of the KSR Conference
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    • pp.761-772
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    • 2009
  • The introduction of KTX (Korea Train eXpress) provided passengers with a much faster mode of transport, and KTX has become a model railway system. Express railway stations are emphasized as public transit transfer centers, but their service evaluations were not performed appropriately so far. It is possible to know the level of service by developing valuation criteria for their evaluations. The evaluation of transfer centers mainly consists of two parts; connective service with other travel m odes, and transfer service inside transfer stations. Connection is defined as the inter-connection of multi-transportation vehicles, and transfer means that a passenger changes his travel mode to another. Such connective service and transfer service are evaluated by the level of service in terms of transfer facilities, the appropriateness of station layout and the quality of information throughout the facilities. We developed the service evaluation indicators of connective facilities and referred to the indicators of transfer facilities. We examined the 7 stations in Korea that are currently in operation and standardized the methodology of the evaluation process by applying the indicators suggested in this study.

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The Development and Application of the Service Evaluation Indicators of Transfer Facilities in the High-speed Railway Stations (고속철도역 환승시설 서비스 평가지표 개발 및 적용)

  • Kim, Cheol-Sun;Kim, Si-Gon;Kim, Jung-Hwan
    • Proceedings of the KSR Conference
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    • pp.1385-1395
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    • 2008
  • The introduction of KTX(Korea Train Express) has brought an historic change to the overall transit system in Korea. Especially, the high-speed railway stations are expanding the scope as public transit centers. However, we cannot deny that the evaluation on the high-speed railway stations had not been performed successfully so far. The evaluation covers from the connectivity of the scope from door to the stations and the transfer service in the interior of stations. We developed the service evaluation indicators of transfer facilities in the high-speed railway stations. The indicators consist of level of service(LOS), the propriety of allocation, and the quality of information throughout the facilities in the centers. We examined the 7 stations in Korea and standardized the methodology of the evaluation process by applying the indicators. Also, the evaluation is performed easy for anyone to follow.

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Evaluation of Service Quality in Aged Care Facilities : A Focus Group Study (노인장기요양시설 서비스의 질 평가 탐색 : 포커스 그룹 연구)

  • Lee, JungSuk;Lee, Yong-Mi;Hwang, RahIl
    • Journal of Korean Public Health Nursing
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    • v.31 no.1
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    • pp.19-33
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    • 2017
  • Purpose: This study was conducted to explore the meaning and contents of high-quality aged care facilities and provide basic data for evaluation of service quality in such facilities. Methods: The focus group interviews and participants consisted of two user groups, for a total of 16 family caregivers of the elderly living in facilities and four service provider groups, for a total of 26 chief managers and caregivers working in aged care facilities. All interviews were recorded and transcribed as they occurred. Content analysis was used and debriefing notes were referred to in order to analyze the data. Results: Four themes of a high-quality aged care facility emerged from the analysis; 1) a place to rest for comfortable later years; 2) systematic value-based management; 3) providing professional care; 4) comprehensive service provision in response to diverse needs. Conclusion: The findings of the study showed the importance of client centered care and ethical mindset of providers, which had not been included in the existing quality evaluation programs. Based on these results, medical treatments, end-of-life care and more comprehensive and extended services including family care need to be provided in facilities to ensure good quality aged care.

Development of an Evaluation Instrument for Education Services Quality in Learning Facilities for Care Workers (요양보호사 교육기관 교육서비스 질 평가 도구개발)

  • Chin, Young-Ran;Lee, Hyo-Young
    • The Korean Journal of Health Service Management
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    • v.7 no.4
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    • pp.33-47
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    • 2013
  • The purpose of this study is to identify the important factors of education service quality and to develop the evaluation instrument in learning facilities for care workers. This study was processed as four steps. First, the important factors were confirmed through literature reviews and the expert board discussions. Second, the evaluation instrument was developed and validity & reliability of the instrument were checked by factor analysis and Cronbach's ${\alpha}$. Lastly, the instrument was rechecked by the expert board in language usages and importance of the items. The results indicated that the important quality factors were divided with infrastructure and service process. Especially, the process contained providing appropriate education information & counseling, providing appropriate contract & paying fees, keeping specified service principles and so on. The study instrument was developed with 28 items. This instrument will be helpful to improve the education service quality. Besides, the staffs must continuously try to improve and manage their education services using the results of this kind of evaluation instrument.

Evaluation of Service Quality Factors on the Nailcare Shop (네일 샵의 서비스 품질 요인에 대한 평가)

  • Kim, Soon-Sim;Rhee, Sung-Suk;Kim, Hyeon-Ju
    • Journal of the Korea Fashion and Costume Design Association
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    • v.11 no.3
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    • pp.153-162
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    • 2009
  • The purpose of this study was to examine the differences in the service quality evaluation on the skill and expert, the shop facilities and atmosphere, the time and access, and the price and benefit of a nail care shop by age, income, spendings of appearance and a nail care, and a regular nail care. The survey was performed with questionnaires and the subjects were was 240 consumers who used the nail care. The data were analyzed by frequencies, F-test, T-test, Factor Analysis, one way ANOVA. The results of the study were as follows: Service quality evaluation were classified four factors- the price and benefits, the skill and expertness, the facilities and atmosphere, the time and access. There were no statistically significant differences in the price and benefits by age, income, spendings of appearance and a nail care, and a regular nail care, but there were statistically significant differences in the skill and expertness, the facilities and atmosphere, and the time and access. The service quality on the time and access was evaluated as high by the consumer in the 30s, with more income, and with high appearance and nail care spendings. The service quality on the shop facilities and atmosphere was evaluated as high by the consumers with high nail care spending. The consumers with a regular nail care evaluated the service quality on the skill and expertness, the time and access, the shop facilities and atmosphere as high.

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The Related Factors with Improvement of Long-term Care Need of Residents and Quality of Service in Long-term Care Facility (노인요양시설 입소자의 장기요양등급 개선과 서비스 질 관련요인)

  • Chin, Young-Ran;Choi, Kyoung-Won
    • The Korean Journal of Health Service Management
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    • v.8 no.1
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    • pp.51-64
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    • 2014
  • The purpose of this study was to investigate the relationship among staffing, occupancy rate, upward level change of long-term care need, and evaluation grade of facility. Data were obtained from National Health Insurance Corporation Database. Occupancy rate and evaluation grade were highest in National/public operating facilities, while they were worst in individual operating facilities. The percents of A or B grade in evaluation grade (by newly enforced law) is highest in National/public operating facilities. Multiple regression analysis showed that upward level change of care needs was very weakly associated with the number of doctors. Evaluation grade showed a weak and significant association with occupancy ratey(by old-version law)(r=.20, p<.01), upward level change of care need in group home(r=.23, p<.01) Staffing in facility did not show significantly consistent association with upward level change of care needs, evaluation grade, and occupancy rate.

A Study on Designation and Management of Seoul-Type Elderly Care Facilities (서울형 노인요양시설 지정 및 운영을 위한 정책 연구)

  • Kim, Seok Jun
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.19 no.4
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    • pp.19-28
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    • 2013
  • Purpose: The purpose of this study to assess long-term care facilities in Seoul and certificate Seoul-type elderly care facilities. After certification, Seoul city can provide certificated facilities with budget and support to improve service quality. Methods: Questionnaires to elderly care facilities experts and field surveys to facilities in Seoul have been conducted for the data collection. Results: The result of this study can be summarized into three points. The first one is that a direction of operation for Seoul-type elderly care facilities is to improve manpower and provide special program for enforcing quality assurance. The second one is that this study provide index of evaluation for Seoul-type elderly care facilities. The indexes include management, facility environment and safety, service delivery process, and service results. The third one is that management plan for this policy should be carried out. The management plan include demonstration project, opinion research. Implications: Seoul-type elderly care facilities can have positive effects on quality of service. For the introduction of this policy, Seoul city and autonomous Gu have to make careful preparations for this policy.

The Evaluation and Comparison of Alternative Site for the Second Service Facilities Zone near the Tonghak Temple in Mt. Kyeryong National Park (계룡산 국립공원 동학사 제2집단시설지구의 위치선정평가 및 대안비교)

  • Lee, Hee-Seon;Lee, Kyoo-Seock
    • Journal of Environmental Impact Assessment
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    • v.4 no.2
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    • pp.29-37
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    • 1995
  • The national park should be preserved in accordance with the regulation, but the development planning or facilities management planning has not been faithful to the spirits of the regulation. Recently natural environment has been radically changed, and especially damaged by large scale development of Service Facilities Zone. Thus the effective land use planning of the national park is required. Therefore, the purpose of this study is to propose the alternative site for The Second Service Facilities Zone in Mt. Kyeryong National Park using the GIS, and to compare the alternative site with the existing development site. Site selection was based on Rules of Combination which covers topographic analysis, viewshod analysis, distance analysis from hot spring well, land use analysis, and forest stand analysis.

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The Development and Application of the Service Evaluation Indicators of Transfer Facilities in the High-speed Railway Stations (고속철도역 환승시설 서비스 평가지표 개발 및 적용)

  • Kim, Cheol-Sun;Kim, Sigon;Kim, Jung-Hwan
    • Journal of The Korean Society of Civil Engineers
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    • v.28 no.4D
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    • pp.533-538
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    • 2008
  • The introduction of KTX (Korea Train Express) has brought an historic change to the overall transit system in Korea. The high-speed railway stations in particular are expanding the scope as public transit centers. However, it is evident that the evaluation on the high-speed railway stations had not been performed successfully thus far. The most important element of the evaluation is the connectivity of the departure point to the arriving stations and also the internal transfer service stations. We developed the service evaluation indicators of transfer facilities in the high-speed railway stations. The indicators are comprised of the level of service (LOS), the propriety of allocation, and the quality of information throughout the facilities in the centers. We examined the 7 stations in Korea that are currently in operation and standardized the methodology of the evaluation process by applying the indicators suggested in this study.

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A Study on the Determinants Which Influence on Evaluating the Silver Welfare Facilities (노인복지시설평가에 영향을 미치는 요인에 관한 실증연구)

  • Hyun, Dai-Cheon;Lee, Sung-Hwan
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.9 no.2
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    • pp.515-522
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    • 2008
  • This study is to search the determinants which influence on evaluating the silver welfare facilities, of which data for this study were collected from the survey on the evaluation of social welfare facilities which were enforced by the Ministry of Health and Welfare in 2006. As the results, all the factors for the management of those facilities, such as facility and environment, management of organization and human resource, service quality, and community relation, influences significantly on silver welfare facility. Among the factors, the development of service quality should be taken care of, since service quality strongly explains the result of evaluation through the regression analysis. In regard of the fundamental factors, the juridical fund itself has no influence on the evaluation of the institutes, while the patronage fund for the facilities has significant influence on silver welfare facilities except elderly housing. However, the fundamental support from government has negative influence on the facilities for specialized nursing.