• Title, Summary, Keyword: Servant Leadership

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Impact of Servant Leadership on Public Service Motivation of Civil Servants: Empirical Evidence from Vietnam

  • TRAN, Toan Khanh Pham;TRUONG, Truc Trung
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.4
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    • pp.1057-1066
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    • 2021
  • Servant leadership has been noticeable in the last decade in the leadership literature on account its focus on serving others first. The target of servant leadership is not the organization, but rather the followers and their development and also the ability to motivate others to become servant leaders. Serving leadership has been recognized as a leadership philosophy that addresses ethical concerns, which is linked to ethical leadership. This study aims to investigate the relationship between dimensions of servant leadership and public service motivation of civil servants. Data were collected from civil servants working in public organizations at district level in Ho Chi Minh City of Vietnam through survey forms. The research hypotheses are tested by factor analysis and regression. The results report that 7 dimensions of servant leadership positively affect public service motivation in the following ascending order: Empowerment, standing back, forgiveness, humility, integrity, accountability, and courage. On the other hand stewardship has an insignificant impact on the role of leading and supervising. Our study contributes to the existing literature on servant leadership as well as public service motivation by throwing light onto a so-far neglected transitional country like Vietnam. Thereby, this study proposes a number of implications for the leaders to improve leadership style to enhance public service motivation of civil servants.

The Effects of Project Managers'Servant Leadership on Project Performance via Customer Satisfaction (프로젝트 관리자의 서번트 리더십이 고객만족을 통해 프로젝트 성과에 미치는 영향)

  • Lee, Hyung-Su;Shin, Ho-Chul
    • Journal of the Korean Society for Quality Management
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    • v.46 no.2
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    • pp.283-300
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    • 2018
  • Purpose: Since the servant leadership of project managers is seemingly related to the project performance by influencing project team members' positive attitude and behavior, this study attempts to provide empirical evidence for a link between servant leadership and project performance. In addition, the present study investigates the mediating effects of customer satisfaction on the servant leadership-project performance relations. Methods: The data of servant leadership and project performance were collected from 185 project team members of a company providing IT service, and customer satisfaction data were collected from 100 project clients served by the company. Before testing the hypotheses, we calculated aggregation statistics(e.g., $r_{wg}$, ICC(1), and ICC(2)) to ensure appropriate aggregation of servant leadership scores. The statistics confirmed the use of 67 team level servant leadership scores with project performance and customer satisfaction. Results: The results show that servant leadership is significantly related to three project performance measures(perceptions of performance contribution and sales contribution, and actual project profits) in the current team-level sample. Results also indicate that the clients' perception of customer satisfaction shows a mediating effect in the process of servant leadership affecting sales contribution of project performance. Conclusion: The present study empirically confirms that servant leadership plays a major role in enhancing project performance on team level analysis. The results suggest that servant leadership increases customer satisfaction since the project managers serve and care for their team members which translate into effective customer service. Theoretical and practical implications are reviewed, and limitations of the study and suggestions for future research are addressed.

A Study on the Influence of Servant Leadership on Followers' Knowledge Sharing and Creativity through Affective Commitment (서번트 리더십이 조직 구성원의 지식공유와 창의성에 미치는 영향: 정서적 몰입의 매개효과)

  • Kwon, Sang-Jib
    • Knowledge Management Research
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    • v.17 no.1
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    • pp.91-111
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    • 2016
  • This study empirically investigated the relationships between servant leadership and key variables (knowledge sharing and individual creativity), and the mediating effect of affective commitment with the survey of 213 Korean employees. Based on the sample of 213 employees, the empirical results are as followings; (1) Servant leadership is positively related to affective commitment, knowledge sharing, and creativity. (2) Affective commitment partially mediates the relationship between servant leadership and knowledge sharing. (3) Affective commitment partially mediates the relationship between servant leadership and creativity. In conclusion, this study confirmed that the servant leader and members with the affective commitment may be best qualified for knowledge sharing and creative performance. When employees recognize that their managers follow the characteristics of servant leadership, then the employees are more likely to absorb in their task, which increases creative performance and knowledge accumulation. Based on the results, this study suggests an ample implication for leaders in any organization to boost their relationships with followers and to enhance their knowledge sharing and creative idea for the growth of organization.

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The Study on the Effects of Leadership Types in Hospital Organization on Organization Effectiveness: Focused on Medical and Non-Medical, Middle manager and operator (병원 조직의 상사리더십 유형이 조직 유효성에 미치는 영향에 관한 연구: 직종 및 직급 수준에 따른 차이를 중심으로)

  • Lee, Yeon Sook
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.29 no.1
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    • pp.82-97
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    • 2019
  • Objective: In this study, in order to investigate the relationship between leadership type and job satisfaction, the types of leadership in medical institutions are divided into transformational leadership, servant leadership and authentic leadership. In addition medical staff and non-medical staff are classified according to their job characteristics, and middle managers and operators are classified according to position. Methods: For this purpose, 589 questionnaires were applied to the medical institutions in Seoul and Gyunggi-do, and empirically analyzed with multiple regression. Results: The results of this study are first, among gender, medical or non-medical staff, position and career experience, men, non-medical staffs, and middle managers showed higher leadership, job engagement, and job satisfaction. Second, servant leadership and authentic leadership have significant positive relationships with job engagement. In the case of medical staff, only servant leadership has a positive effect on job engagement, while in the case of non-medical staff, both servant leadership and authentic leadership have significant influence on job engagement. Job satisfaction was found to have a statistically significant effect of servant leadership and authentic leadership in medical staff and non-medical staff. Third, in the case of middle managers, servant leadership showed a statistically significant effect only on job satisfaction, while servant leadership and authentic leadership had statistically significant effects on job engagement and job satisfaction of operators. Conclusions: This study suggests the possibility and applicability of authentic leadership in addition to transformational leadership and servant leadership in hospital organizations. Also, by identifying differences in the effects on organizational effectiveness, it is also suggested the need for research on identifying leadership factors that reflect strictly distinctive job characteristics.

The Impact of Transformational Leadership, Servant Leadership, and Followers' Regulatory Focus on Individual Creativity: The Mediation Effect of Intrinsic Motivation (변혁적 리더십 및 서번트 리더십과 조직 구성원의 조절 초점 성향이 개인 창의성에 미치는 영향: 내재적 동기의 매개효과)

  • Kwon, Sang-Jib
    • Knowledge Management Research
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    • v.17 no.3
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    • pp.137-159
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    • 2016
  • Although prior studies suggest that transformational leadership and servant leadership fuel followers' creativity, there is a few study on leadership style and followers' personality interaction. Based on regulatory focus theory, this study believe that interaction impacts of leadership styles and followers' regulatory focus differed in promotion focus and prevention focus employees' creativity. To strengthen causal process and rule out alternative results, this study conducted an experimental study using field employees. Participant were randomly assigned to four conditions (transformational leadership ${\times}$ promotion focus), (transformational leadership ${\times}$ prevention focus), (servant leadership ${\times}$ promotion focus), (servant leadership ${\times}$ prevention focus). The major results of this study suggest that (1) transformational leadership was positively related to promotion focus followers' intrinsic motivation and creativity, and was negatively related to prevention focus followers' intrinsic motivation and creativity. (2) Servant leadership, on the other hand, was positively related to promotion focus and prevention focus followers' motivation and creativity. (3) Intrinsic motivation mediated the relationship between interaction effects of leadership style and follower's regulatory focus style and individual creativity. The results of this study demonstrated a remarkable differential impact based on a simple manipulation inducing feeling or thinking of a responsive situation. This research, measuring interaction impact of leadership and followers' regulatory focus in an experimental context, expands the leadership style and regulatory focus literature and provides future directions on leadership role in personality-related research domains.

The Relationship among Director's Servant Leadership Perceived by Early Childhood Teachers, Teaching Flow and Happiness (유아교사가 지각한 원장의 서번트 리더십과 교수몰입, 행복감 간의 관계)

  • Lee, Kang Hoon;Cho, Eun Lae
    • Korean Journal of Childcare and Education
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    • v.13 no.1
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    • pp.65-83
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    • 2017
  • Objective: The purpose of this study was to examine the mediating effect of teaching flow on the relationship between director's servant leadership and early childhood teachers'happiness. Methods: The subjects in this study were 241 early childhood teachers in Busan and South Gyeongsang Province in South Korea. Three different inventories were utilized. The Servant Leadership Scale, Teaching Flow Scale and Happiness Scale were used. As for data analysis, SPSS & AMOS 21.0 and PROCESS macro were utilized. Results: First, the director's servant leadership, teaching flow and happiness of the teachers were all above average, and there was a significant positive correlation between their total scores of servant leadership, teaching flow and happiness. Second, The teaching flow was found to have a partial mediation effect on the on the relationship between director's servant leadership and happiness of the early childhood teachers. Conclusion/Implications: These results indicate that effort to promote director's servant leadership and teaching flow is needed to promote early childhood teachers'happiness.

Development and Validation Study of SLS-P (Servant Leadership Scale-Pastoral version) (목회용 서번트리더십 척도 개발 및 타당화 연구)

  • Seog, Chang-Hoon
    • The Journal of the Korea Contents Association
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    • v.20 no.1
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    • pp.658-667
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    • 2020
  • The purpose of this study was to develop the Servant Leadership Scale-Pastoral Version(SLS-P). In order to accomplish the purpose of this study, analyzed the relationships of Christian tradition and servant leadership, explored the rationale about servant leadership measurements and 366 of the Christians were sampled through the cluster sampling. The finding of the study were as follows: First, The characteristics of servant leadership analyzed in Bible traditions and Jesus model. Second, The factorial structure of PHS was extracted as 5 factors (sharing, serving, caring, humbling, leading) with 23 items. Third, The utilizations of this SLS-P expects to be evaluated to the servant leadership program in the pastoral setting.

The Effect of Employees' Perception of a Supervisor's Servant Leadership on Employees' Perceived Organization's Support: The Mediating Effect of Employees' Perceived Supervisor's Supports

  • Kang, Min-Jeong;Hwang, Hee-Joong
    • Journal of Distribution Science
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    • v.12 no.3
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    • pp.105-109
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    • 2014
  • Purpose - Leadership style is an important factor in determining the attitude and behavior of employees and their satisfaction with an organization. Contributing the efficiency of an organization, Especially, servant leadership focusing on meeting employees' hopes and desires positively affect success of the organization and performance of employees. In the airline service industry it is necessary to conduct studies for an internal marketing on servant leadership that emphasizes the trust in the dignity of humans and spirit of service to subordinates as a factor affecting the job satisfaction. Research design, data, and methodology -Therefore, in this research, it is empirically analyzed that employees' perception of a supervisor's support plays mediating role in the relationship between employees' perception of servant leadership and perception of an organization's support using multiple and hierarchal regression analysis targeting 243 employees working in D Airline. Result - As a result, Employees' employees' perceived supervisor's support mediates the relationship between employees' perceived servant leadership of a supervisor and employees' perceived organizational support. Conclusions - This study suggests that the servant leadership of a supervisor perceived by employees constitutes an important preceding variable in enhancing the employees' perception on organizational support.

A Study on the Effects of Servant Leadership on Job Satisfaction and Organizational Commitment of Hospital Employees (서번트 리더십이 병원종사자 직무만족과 조직몰입에 미치는 영향)

  • Yi, Eun-Ju;Kim, Kwang-Jum
    • Korea Journal of Hospital Management
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    • v.11 no.2
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    • pp.1-15
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    • 2006
  • The purpose of this research is to empirically study the effects of servant leadership on in job satisfaction and organizational commitment in hospital setting. The results show that servant leadership is affecting job satisfaction. As to emotional commitment, servant leadership is positively related as predicted. On the contrary to the prediction, continuance commitment is also turned out to be related positively with servant leadership. Further research needs to be done with this finding.

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The verification of path model on director's servant leadership and childcare center teacher's organizational citizenship behavior: Focused on teacher's organizational committment and cynicism (어린이집 원장의 서번트 리더십과 보육교사의 조직시민행동 간의 경로모형 검증: 보육교사의 조직몰입과 조직냉소주의를 중심으로)

  • Min, Ha-Young
    • Korean Journal of Human Ecology
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    • v.23 no.4
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    • pp.587-598
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    • 2014
  • The study aimed to define the paths through which director's servant leadership, childcare center teacher's organizational committment and organizational cynicism affected teacher's organizational citizenship behavior and determined their effects. The subjects for this study were 545 teachers of the childcare centers located in Daegu and Kyoungbuk district. The collected data were analyzed with SPSS 19.0 and AMOS 8.0. The results showed 1) The director's servant leadership, teacher's organizational committment and organizational cynicism influenced directly on organizational citizenship behavior. 2) The director's servant leadership influenced directly on teacher's organizational committment and organizational cynicism. 3) The director's servant leadership influenced indirectly on organizational citizenship behavior by teacher's organizational committment and organizational cynicism.