• Title, Summary, Keyword: SME(Small-Medium sized Enterprise)

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A Study on Quality Innovation Movements of the Small & Medium-sized Company within the Framework of the cooperation with the Large-sized Company - Focused on the Single PPM Movement - (대.중소기업 상생협력 관점에서의 중소기업 품질혁신 운동에 관한 연구 - 싱글PPM 운동을 중심으로 -)

  • Kim, Ju-Mi;Chang, Young-Soon
    • Journal of the Korea Safety Management & Science
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    • v.9 no.1
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    • pp.133-144
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    • 2007
  • Quality management has been applied to the industry for strengthening the competitiveness regardless of the size of company. However, it has been argued that the operational models for quality management used in the large-sized enterprise could not be applied to the small & medium-sized enterprise (SME) directly. This paper analyzes the states and outcomes of movements for quality innovation in the SME and tries to give some suggestions for improving and spreading the movements within the framework of the cooperation with the large sized company. Survey results show that the preferable quality movements depends on the size of company. Especially, the Single PPM movement is most preferable in the SME. It contributes th decreasing the fraction defective and to vitalizing the communication and cooperation between large-sized company and SME.

A Study on Service Demand in Customer Relationship Management for Taiwan's Small and Medium-sized Enterprise

  • Tien, Shiaw-Wen;Chiu, Chung-Ching;Chung, Yi-Chan;Tsai, Chih-Hung;Lin, Yeong-Chen
    • International Journal of Quality Innovation
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    • v.7 no.2
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    • pp.19-49
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    • 2006
  • Due to the globoal economic effect, Taiwan's small and medium-sized enterprise (SME) is much threatened by China. Since remarkable advances have being made in information technology, taking competition advantage for an enterprise has become a very important issue when facing rigorous global competition. However, the business of the enterprise starts with finding the customers' demands, and ends with fulfilling customers' demands. Therefore, in order to increase competition advantage for SME, the customer management must be effectively strengthened, especially by increasing customer satisfaction and maintaining good relationship with the customer. This is the key for an enterprise leading to success. The purpose of this study is aiming to discussing the relational analysis between customer and SME by viewing the four aspects of customer relationship management (CRM), which are relation marketing, customer service, customer value, and customer satisfaction. Moreover, this research will perform an empirical analysis on CRM for a typical small and medium-sized company so as to grasp its real definition and enterprises' demands. The conclusions will be drawn from our literature survey and practical experience as well as site investigation. Recommendations are evolved from discussing the interaction between customers and enterprises in improving their constructing factors and increasing benefits and values.

Open Source ERP Software for Small-Medium Enterprise: A Case of Vietnamese Firm (중소기업을 위한 오픈소스 ERP의 도입에 관한 연구: 베트남 기업 사례를 중심으로)

  • Tang Nguyen, Hanh;Lee, Young-Chan
    • Knowledge Management Research
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    • v.12 no.2
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    • pp.91-112
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    • 2011
  • Most of enterprises use various applications for serving their routine business. One of most widespread applications is the enterprise resource planning (ERP). This paper focuses on open source ERP software and aims to find out what benefits it can bring to small and medium-sized enterprises (SME) comparing to proprietary ERP. To serve the purpose, this paper introduces the successful adoption of open source ERP software through the case study of small Vietnamese firm. The results of this paper show the advantage of open source ERP software and the possibility of adoption for SME.

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An Exploratory Study on Information System Adoption and Implementation in a Small and Medium Enterprise : A Case of Hwacheon (중소기업의 정보시스템 도입과 실행과정에 대한 사례연구 : 화천기공을 중심으로)

  • Kim, JaeJon;Cho, Geon;Cho, Seong-Do;Koh, Joon;Lee, Sang-Joon;Lee, Gil-Hyung
    • Knowledge Management Research
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    • v.10 no.4
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    • pp.185-207
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    • 2009
  • One of the most important issues in a small and medium sized enterprise (SME) is to identify how to apply IT to the organization so that it maximizes the effectiveness of IT. In general, a large company mainly plans to adopt, implement, and stimulate a new IT in a viewpoint of advanced IT system's capability for maximizing the effectiveness of IT. However, SME requires a totally different approach since SME's situation is different from a large enterprise's one. In this study, we investigate several factors that have an influence on the successful IT adoption and implementation of a SME through the case of Hwacheon. We also find out that CEO's support, CEO-initiating strategic meeting, IT development ability, and organizational compatibility in the introduction stage of IT are relatively more important than those in the implementation stage of IT, whereas IT flexibility, system quality, training and support, overcoming organizational resistance and performance improvement in the implementation stage of IT play critical roles in the IS success. Our results show that the advance of IT may not guarantee the success of IT implementation.

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Case Study for Restructuring Informatization Level Indices of Small and Medium sizd Enterprises (중소기업정보화 수준 조사 지표 개선 사례 연구)

  • Yang, Hee-Dong;Kim, Ki Ho;Han, Hyun-Soo
    • Journal of Information Technology Applications and Management
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    • v.19 no.4
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    • pp.197-212
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    • 2012
  • In this paper, we report the public IT policy case results to restructure informatization level indices for small and medium sized enterprise(SME). The indices restructuring project was initiated by TIPA with the group of experts during 2011, and the newly amended indices was employed as the formal instrument to measure SME informatization level. The critical drivers to reform the indices include simplification for more accurate measurement of SME informatization level, reshaping key representative indices of smart IT to better publicize SME's interest toward advanced IT, and systematic reconfiguration of performance measures which reflect business performance enhancement effect through IT investment. Indeed, the IT performance indices are unified to incorporate the instrument for general SME informatization level survey and IT adoption subsidy's effectiveness appraisal. The procedures and details of logic illustrated in this paper provides useful insight for successful implementation of SME informatization as well as for the better policy deployment of IT subsidization for SMEs.

A study on the Factors Influencing Adoption of Information System in Small and Medium sized Enterprises(SMEs) (중소기업의 정보화 솔루션 도입시 영향 요인에 관한 연구)

  • Jo, Nam-Jae;Jeong, Jin-Gwan
    • 한국디지털정책학회:학술대회논문집
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    • pp.401-411
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    • 2005
  • The major market of Information Systems has been large companies. But with the rapid development of light weight Information Technology, the importance of SME (Small and Medium sized Enterprise) sector has increased dramatically. Many solutions have appeared in market for SMEs. Although there are many differences in the context of IT use between large companies and SMEs, not many studies has focused on this point. This study analyzes the preference for ERP, SCM, CRM, etc. by SMEs.

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A System Dynamics Study of Enterprise Value $Creation{\sim}$ the Example of Taiwan's SMEs

  • Chung, Yi-Chan;Tsai, Chih-Hung;Tien, Shiaw-Wen;Lin, Yu-Hsin;Lin, Ja-Lin
    • International Journal of Quality Innovation
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    • v.7 no.1
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    • pp.128-160
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    • 2006
  • With the globalization of economy, industries are facing increasingly greater challenges. Business integration, both internally and externally, is undoubtedly an important topic. However, how does an enterprise create its own value will be the key to an enterprise's success in the future. Therefore, this study bases on the evaluation of company value to assess the key factors and competitive strategies of an enterprise. Yet, only with stable enterprise performance can the company value be correctly evaluated. This will be an important issue for enterprise performance and business strategy. Subject of this study are mainly small and medium-sized (enterprises (SMEs). Model construction for SME value assessment is established through the system dynamics approach. Scholars' opinions on literature validation and application of Delphi Method are explored through literature review on local and foreign studies, in order to compile the relevant perspectives and indices for enterprise value creation. Hence model construction of the value creation system is established, and the correlation between the perspectives and related factors is explored to understand the overall dynamics model of SMEs' value creation system. Consequently, a research method based on the system dynamics perspective is provided for the study of enterprise value creation is provided, as policy reference for improvement of decision-making and value creation.

Quality Determinants and Customer Satisfaction in Consulting Service for Small and Medium Sized Company (중소기업 컨설팅서비스의 품질 및 고객만족에 관한 연구)

  • Chang, Young-Soon
    • Journal of the Korean Society for Quality Management
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    • v.39 no.1
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    • pp.24-33
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    • 2011
  • This paper investigates the quality determinants in the consulting service for small and medium sized company. The results of the analysis show that the quality dimension is composed of two factors, consulting skills and interaction, and consulting skills are composed of understanding, expertise, and reliability. Also, this paper examines how the quality factors affect customer satisfaction and loyalty using a structural equation model. The result shows that all consulting skills affect customer satisfaction and customer satisfaction affects customer loyalty. The consulting results have an effect on customer satisfaction but have no direct influence on customer loyalty.

A study on the influence of supply chain management efficiency on the training supporting project in small and medium-sized enterprises (중소기업 인적자원개발 지원사업에 대한 공급망경영 유효성에 관한 연구)

  • Seo, Yohan;Kim, Kwang Yong;Sung, Jong Su
    • Journal of the Korean Society for Quality Management
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    • v.42 no.3
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    • pp.407-424
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    • 2014
  • Purpose: The purpose of this study was to propose supply chain management efficiency by analyzing moderating effect on the training support project in small and midium-sized enterprise. Methods: The collected data through the survey were analyzed using multi?regression analysis. The measurement tools used for this study were divided into three dimensions such as personal characteristics, supportive environment and training effect. Results: The results of this study are as follows; first, it was found that the effects of personal characteristics and supportive environment were significant on training effect. Second, significant differences were found between supply chain management active group and inactive group. Third, moderating effect of supply chain manage efficiency was found between variables. Conclusion: SME supporting project in training program needs supply chain management efficiency for training effect. Supply chain management needs to be promoted in SMEs not only for performance but also for their workplace learning and learning culture.

Searching for Comparative Value in Small and Medium-Sized Alternative Accommodation: A Synthesis Approach

  • Baek, Unji;Lee, Seul-Ki
    • The Journal of Asian Finance, Economics, and Business
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    • v.5 no.2
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    • pp.139-149
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    • 2018
  • In the contemporary era of smart tourism, travelers face more accommodation options than ever before. The rapid expansions of alternative accommodation sector are partially owing to the growth of electronic commerce and the rise of online intermediary platforms. Online travel agencies serve as a critical distribution channel for tourism sectors, and the significance is further increased for small and micro entrepreneurs whose direct communication channels are scarce. Considering the holistic process of customer experience started with a third-party online intermediary, this study explores basic and extended attributes of small and medium-sized alternative accommodation where the comparative value is created. In order to achieve the objective, a research design was developed to synthesize the qualitative evidence. The synthesis encompasses both theoretical and practical perspectives, from a systematic review and opinions of academic professionals to an in-depth interview with an industry expert and the current practices of online travel agencies. This study suggests that the sources of value creation for alternative accommodation are not always consistent with those of the traditional. Accounting for the temporal and spatial dynamics in customer experience, the findings of this study provide insights on the comparative value of alternative accommodation, to both academic and industry audiences.