• Title/Summary/Keyword: Quality management

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A Study on the Effects of the Manufacturer's Market Orientation on Quality Management activity and Business Performance (제조기업의 시장지향성이 품질경영활동과 경영성과에 미치는 영향에 관한 연구)

  • Won, Yu-Young;Park, Jong-Woo;Song, Gwang-Suk;Shin, Ho-Chul
    • Journal of Distribution Science
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    • v.11 no.6
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    • pp.81-89
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    • 2013
  • Purpose - The market orientation of a manufacturer is a very critical competitive advantage factor in the development of new markets and the sustainability and maintenance of existing ones, achieved through the design of customer-oriented products. This is recognized as a virtuous circle, in which firms grow by means of promoting quality management. However, though market-oriented activities are important in management and operations, they seem to be promoted mainly by large-scale enterprises rather than by small- and medium-scale firms, the latter having invested relatively few company resources. Furthermore, few studies and analyses have examined how market orientation relates to the expansion of quality programs within organizations or with business performance; the market orientation and customer-orientation concepts are mixed together when both are used in research. Given the current market situation in which the servitization of manufacturing firms is rapidly expanding, this study's analysis of the effect on market orientation of manufacturers is a significant contribution. From this perspective, this study has several objectives. First, is to analyze and suggest the relationship between market orientation and quality management activity for manufacturers, focusing on three sub-activities: products, process, and quality management activities. Second, it is intended to identify correlation between manufacturers' market oriented activity and their management performance and then to analyze how market orientation affects business performance. The results of a number of prior studies on the correlation between market orientation and management performance have indicated that market orientation does affect management performance. Third, this study also investigates whether any differences in the relationship among market orientation, quality management activity and business performance occur according to company size. The results are used to present operational suggestions for large- and small- and medium-size firms. Research design, data, methodology - This study seeks to analyze and identify the causal features of the organic relationship among market orientation, quality management, and management performance for Korean manufacturing companies using three years (2005-2007) of market orientation, quality management, and business performance data. Subsequently, structural equation modeling was used to analyze the causal features of related factors and it aims to identify the features of market orientation, quality management, and business performance. Results - The analysis examined how market orientation affected the quality management and management performance of 159 smalland medium-size companies. In particular, enterprise quality management was analyzed in relation to management performance with a focus on activities such as leadership, measurement and improvement, quality control, cost management, and process management. Conclusions - The result of the analysis show that market orientation significantly affected all of the quality management activities and that market orientation in turn significantly affected organizational performance. The result of analysis indicate that quality management activities have a significant effect on quality control and cost management.

Development of Quality Management in Small and Medium Construction Company (중 · 소규모 건설회사의 품질관리 방법 개선)

  • Lee, Geu-Sun;Yun, Yer-Wan;Yang, Keek-young
    • Journal of the Korea Institute of Building Construction
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    • v.5 no.3
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    • pp.117-124
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    • 2005
  • Quality management in construction industry becomes more significant under the existing conditions such as, increasing higher demand caused by the high value of real estate and extension of the warranty period. Therefore, this study presents the alternative idea related to the current quality management conditions of small and medium construction companies, including the difficulties and problems in qualify management, in order to develop the systematical method for the quality management in small and medium construction company.

An Application of GIS to Water Quality Management (GIS를 이용한 하천수질관리)

  • Yang, Hyung-Jae;Lee, Yoo-Won;Kim, Min
    • Journal of Environmental Impact Assessment
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    • v.3 no.2
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    • pp.25-32
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    • 1994
  • This study was carried out as the Anyang creek water quality management using Geographic Information System (GIS) is the purpose of this pilot project to apply a GIS to environmental management field. Analysis of water quality data has been investigated using GIS with modeling of water quality management for the Anyang creek. The results of this study are summarized as follows: 1. The concentration of Mercury in sediment was increased rapidly nearby A26(Nightsoil Treatment Plant) and maximum was showed at A18 (Imgok bridge). Cadmium was increased rapidly at A35(Chulsan bridge). 2. River water quality management using visible computer system as GIS is effective to make decision for water quality management plan and database of environmental factors should be completed before applying GIS. 3. When water pollution accident is occurred in the river water system, pollutant source can be traced and analysed systematically using GIS to manage pollutants discharged into the river water system.

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Construction Model of Quality Management System Using ISO 9000:2000/KS A 9001:2001 in Manufacturing industry (ISO 9000:2000/KS A 9001:2001을 이용한 제조업의 품질경영시스템 구축 모텔)

  • Woo Jeong-Youl;Kang Hyoung-Kyu;Hwang Seung-Gook;Kang Sung-Soo
    • Proceedings of the Society of Korea Industrial and System Engineering Conference
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    • pp.433-438
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    • 2002
  • A construction model of quality management system in manufacturing industry focuses on process approach and continual improvement amongst the quality management 8 principles which are elements of quality management system of ISO 9000:2000 family standards, and proposes the model that can construct quality management system throughout the process approach as more simple and effective way in developing and applying a quality management system for characteristics of the manufacturing industry.

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A Study on the Influence of ISO 9001 Quality Management System(QMS) on Employee's Satisfaction (ISO 9001 품질경영시스템(QMS)이 종업원 만족에 미치는 영향에 관한 연구)

  • Lee, Hoe-Sik;Choi, Yong-Jung;Kim, Yu-Ra
    • Journal of the Korean Society for Quality Management
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    • v.35 no.4
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    • pp.16-25
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    • 2007
  • The purpose of this study is to research and analyze the influence of ISO 9001 QMS(Quality Management System) certification on the employer's financial goal and the employee' satisfaction. In this study, we could find that ISO 9001 QMS certification influenced eight factors which contribute to employee's satisfaction, and the purpose and background of ISO 9001 QMS certification was analyzed to have a good influence on the employee's satisfaction. In the future, the implementation strategy of ISO 9001 QMS needs to be studied to make the employees satisfied more with their duties and to pursue the employer's financial goals at the same time.

An Empirical Study on the Effect and Operation of QMS (중소기업의 QMS 운영과 효과에 관한 실증적 연구)

  • Lee, Deok-Soo
    • Journal of the Korean Society for Quality Management
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    • v.38 no.1
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    • pp.101-107
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    • 2010
  • In 2008, a review was made to analyze the effect of the certification of ISO 9001 quality management system in the almost same methods used for a similar review in 2001. Based on the two reviews, this research is to compare and contrast the changes made in between. The results show that the overall satisfaction for the certification has increased over 7 years, along with other beneficial changes, such as decreased cost and increased productivity. However, there has been no significant change in the establishment of the quality management system and in the level of customer satisfaction. ISO 9001 quality management system construction appears which effects variously on the all enterprises management, therefore this is very important strategy for preparing the keen enterprises competition.

A Framework for Quality Management Support Information Systems (품질경영지원 정보시스템 구축을 위한 틀)

  • Suh, Yung-Ho;Kang, Hyeon-Seok
    • Journal of the Korean Society for Quality Management
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    • v.28 no.2
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    • pp.89-102
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    • 2000
  • Many organizations have developed their own traditional quality information systems. But, they think of it as one of the functional information systems not as a company-wide decision support information systems. A study on traditional quality information systems(QIS) has been conducted and a new conceptual framework of quality information system is proposed in this paper. In order to support enterprise wide total quality management aggressively, a new conceptual framework, named quality management support information system(QMSIS) is developed and proposed. This framework is based upon Malcolm Baldrige National Quality Award(MBNQA) model integrates management information system approach and traditional quality information system concept. In this model, organizational performance and process performance can be monitored to support managers , decision making about organizational quality management activities.

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A Study on Quality Management System Specification and Airworthiness Certification Application in Defense Aerospace Industry (품질경영시스템 규격 및 감항인증 적용에 관한 연구)

  • Kim, Chang-Young;An, Young-Gab
    • Journal of the Korean Society for Quality Management
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    • v.41 no.3
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    • pp.423-432
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    • 2013
  • Purpose: A Study on the application of quality management system specification to production validation and audit in military airworthiness certification. Methods: Aircraft quality management system specification for quality assurance and production validation and audit requirements were examined to verify. Also, the system for domestic and foreign production certification were investigated. Results: Production validation and audit criteria for military aircraft by applying methods suggested Aircraft Certifications Systems Evaluation Program(ACSEP). ACSEP evaluation of the items, some items were complementary and not applied. Conclusion: As a way to ensure the safety of aircraft, confirm the correction of Production validation & audit criteria and rulemaking is necessary and how to manage for Critical Safety Item(CSI) is a need to improve.

A Study on the Improvement of Quality Management System under Product Liability Law (제조물책임(PL)법 시행에 따른 품질경영시스템 개선방안)

  • 배성아;김복만
    • Journal of the Society of Korea Industrial and Systems Engineering
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    • v.26 no.1
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    • pp.54-60
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    • 2003
  • In this research, we investigate the countermeasure of Product Liability through existing research or books for reference about PL and ISO 9001 : 2000 quality management system. And we analyze relation between PL system and ISO 9001 : 2000 Quality Management System after compare ISO 9001 : 2000 and ISO 9000 : 1994. base on this analysis, we integrate the Quality Management System of company and an important factor of PL system in accordance with the product liability law. So we present a general improvable scheme of ISO 9001 quality management system that reduces overlap of quality business and utilize efficiently.

A Study of Domestic Construction Quality Management Factor Analysis using Covariance Structure Model (공분산구조모델을 이용한 건설현장 품질경영 요인 분석)

  • Koo Il Seob;Kim Tae Sung;Lim Nam Gyu
    • Proceedings of the Safety Management and Science Conference
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    • pp.467-475
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    • 2005
  • This research has been conducted in order to assess the effects on quality management factor of the construction sites. 30 companies abiding by the 'construction industry law' and 32 companies abiding by the 'housing construction promotion law' have been researched in areas of quality-management environment, quality-management understanding, quality-management education on construction field, quality-system and quality-improvement. This construction quality factors are to realized the anticipated results not only quality level's increasing, but also company's confidence, competitiveness. We were able to obtain participations of 62 questionnaire, and derived statistics by means of SPSS/PC version 10.0. In this study, we find the bottleneck factor for promotion and upgrade quality management factor of the construction sites and suggest a way out of difficulties.

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